5+ years of relevant experience in Learning & Development, Training, or a related field, preferably in a production-based, retail, luxury, resale, or high-risk decision-making environment.
5+ years of people leadership experience, including leading, coaching, and developing teams responsible for training execution, quality support, compliance, or performance improvement.
Experience building and scaling training programs, including onboarding, ramp support, certification, recertification, refresher training, and ongoing skill development.
Experience designing and implementing training materials, SOPs, reference guides, facilitator guides, knowledge checks, assessments, and coaching tools.
Strong understanding of learning principles, instructional design, facilitation, and training evaluation methods.
Demonstrated ability to use performance data, quality results, audit findings, and training outcomes to identify gaps and create targeted coaching or retraining plans.
Experience supporting quality, compliance, audit, calibration, or corrective action processes in a fast-paced operational environment.
Strong analytical skills with experience building reports, trackers, dashboards, and performance insights using Excel, Google Sheets, Looker, LMS tools, or similar systems.
Strong verbal and written communication skills, with the ability to present training strategy, quality trends, risk areas, and recommendations to senior leaders and cross-functional partners.
Ability to influence and align stakeholders across multiple sites, functions, and leadership levels.
Strong operational judgment and comfort making timely decisions in a fast-paced, production-based environment.
Demonstrated ability to manage competing priorities, adapt to changing business needs, and drive execution across multiple workstreams.
Experience in luxury authentication, resale, fraud prevention, brand compliance, quality assurance, or high-risk operational decision-making preferred.
