Audio Visual (AV) Specialist

The Audio Visual (AV) Technician will be part of Corporate Information Technology (CIT). The AV Technician will work with our AV vendors around the globe to implement, develop and maintain ICF’s meeting space standards. The technician will provide expert level analysis and support for our ICF staff, including multiple levels of users and management. This is a hands on technical role supporting network connected AV systems and Microsoft Teams Rooms, combining day to day operational support with coordination of room build out and upgrade projects across ICF’s global office locations.

Key Responsibilities:

• Proactively monitor the operational readiness of all room devices across ICF headquarters and remote sites via an array of manufacturer and platform cloud-based monitoring tools. Not limited to Logitech Sync, Poly Lens, Barco XMS, UDMPro, the Microsoft Teams Rooms management portals. Identify and resolve developing issues before they affect a scheduled meeting.
• Identify, troubleshoot, and resolve AV and related technology issues through remote administration of networked room systems, hands on support at local rooms, and our AV service vendor where on site support is needed at other locations.
• Own AV issues through resolution in the enterprise ticketing system, and manage vendor service tickets for work escalated externally, tracking both to closure. Report on ticket activity and project status.
• Monitor and support digital signage systems, including troubleshooting players and displays and assisting with layout and content customization.
• Maintain and develop user guides.
• Provide technical training and guidance to ICF staff and guests.
• Assist in company and departmental all hands meetings. Operate equipment for scheduled events in complex spaces such as auditoriums and multi-purpose rooms.
• Provide occasional support outside of normal business hours for scheduled events, maintenance windows, and installation work.
• Practice excellent customer service and provide the highest quality of service.
• Manage, negotiate, and appropriately size AV maintenance agreements, Cloud services and related licenses. Not limited to UDMPro, Microsoft Teams Rooms, Logitech Sync Plus.
• Track AV spend against budget throughout the year, maintain and report year to date position, and develop projections for the following year’s budget.
• Evaluate new technology and make recommendations on new equipment and services to advance ICF’s meeting space standards. Maintain documentation of those standards, including room types and associated equipment configurations.
• Work with our AV partner on technical and functional issues, and hold the vendor accountable for performance and responsiveness under our support agreement.
• Work closely with our facilities partners and employees on new room requirements and issues with existing rooms.
• Coordinate AV build out and room upgrade projects from initial requirements through completion, managing several concurrent projects across multiple sites and tracking schedules, equipment delivery, site readiness, and punch list items to closure.
• Review vendor quotes for accuracy, scope, pricing, and adherence to ICF standards, and submit them for management approval.
• Obtain and validate technical drawings from the AV vendor, and provide structural, electrical, and infrastructure requirements to facilities partners and contractors.
• Define network connectivity requirements for new and upgraded rooms and coordinate with internal network teams to confirm they are in place ahead of installation.
• Maintain an accurate inventory of AV equipment and a current record of conference rooms across all sites, including installed equipment, room status, and site relocations or closures.
• Schedule annual preventative maintenance with our AV vendor and coordinate maintenance windows against planned upgrade work to minimize disruption to remote sites.
• Deploy firmware and software updates across the AV device fleet, and manage equipment replacement, including warranty support for failed hardware and delivery of replacements to sites.
• Coordinate room and site decommissioning, including recovery of reusable equipment.

Basic Qualifications:

• Bachelor's degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience.
• 2-5 years of experience supporting audio visual technology in a corporate or enterprise environment. Hotel meeting space or conference center experience is applicable.

Preferred Skills/Experience:

• Live event production experience.
• Knowledge of AV rack wiring.
• Experience with Poly Codecs, Wireless microphones, Audio Mixing, Barco Clickshare, Presentation Timers, Video Production switcher (TriCaster preferred). Crestron and Extron hardware.
• Some AV Systems design and design-review experience.
• Familiarity with Teams Meetings, Teams Webinars, and Teams Town Halls.
• Familiarity with BA Connect (Digital signage content and administration), Poly Lens, Logitech Sync, Outlook Calendaring.
• Demonstrated ability with customer service in a support role.
• Demonstrated experience with audio visual equipment set up, configuration, networking and integration with cloud-based meeting platforms and VOIP.
• Demonstrated IT experience supporting network connected devices, including practical working knowledge of IP networking fundamentals such as IP addressing and DHCP, DNS, VLANs, switch ports and PoE, and basic QoS concepts as they apply to conferencing traffic.
• Experience supporting Microsoft Teams Rooms, including working knowledge of the Microsoft administrative portals used to manage and monitor them.
• Experience managing and resolving work through an enterprise ticketing system.
• Demonstrated ability to coordinate multiple concurrent projects, tracking deliverables, schedules, and follow up items across internal teams and external vendors.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: