Full Job Description
Job Description
The Bodily Injury Team Leader will manage a team of attorney-represented bodily injury adjusters supporting our West Coast claims operations. This role requires availability during Pacific Time Zone business hours.
The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat-based services, while effectively leading, motivating, and developing a team of 10-15 adjusters or vendor partners. This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.
Key responsibilities include developing and executing strategies to drive strong employee performance and consistent, expert claims handling; monitoring staffing levels and workloads; providing coaching and mentoring; and participating in performance management and reviews. The Team Leader also addresses escalated customer situations, supports unit goal-setting, and fosters a high-performance, collaborative culture.
Key Responsibilities
• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Supervisory Responsibilities
• This job has supervisory duties.
Skills
Claims Processing, Conflict Management, Employee Supervision, Negotiation
Compensation
Team Lead I: $68,500.00 -- $104,100.00
Team Lead II: $70,100.00 -- $110,400.00
Associate Manager: $80,000.00 -- $124,600.00
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
