Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field, or equivalent experience.
• 4+ years of experience with Atlassian platforms in enterprise settings.
• 4+ years of Jira Service Management (JSM) and ITSM best practices experience.
• Deep knowledge of Jira Cloud administration, workflows, permissions, and automation.
• Advanced proficiency in Confluence administration and knowledge management.
• Proven ability to design and implement enterprise-level automations and integrations.
• Hands-on experience with REST APIs and integration technologies.

Responsibilities

• Administer and optimize Jira, Confluence, and Jira Service Management in the Atlassian Cloud.
• Manage projects, workflows, and configuration settings to ensure platform stability.
• Evaluate and implement new features and enhancements for Atlassian tools.
• Design workflows and maintain project configurations for improved efficiency.
• Create dashboards and reports for operational and management insights.
• Collaborate with stakeholders to gather requirements and drive process improvements.
• Support incident and change management processes through JSM.
• Manage Confluence spaces and develop knowledge management structures.
• Implement automation rules to streamline business processes and improve integration.

Benefits

• Training and development opportunities to enhance skills.
• Access to cutting-edge tools and technologies for collaboration.
• Flexible work arrangements and potential remote work options.
• Opportunities for career advancement within a growing organization.