JOB PURPOSE: The ATE – VP, Mobile Operations oversees all aspects of mobile field services and is responsible for executing strategies that drive operational efficiency, maintain high levels of customer satisfaction and service quality, and support growth through the development of new customers, markets, partnerships, and service offerings.
In addition to owning the financial performance of ATE’s mobile business units, the VP is accountable for managing relationships with collision repair centers and external customers and influencing their total calibration and scan performance.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead, mentor, and provide strategic direction to ATE Directors of Operations, ensuring alignment with organizational goals, accountability for performance, and the development of a positive, high-performing culture.
- Drive strategic growth by identifying and developing new customers, markets, partnerships, and service offerings beyond ATE’s existing collision and post-calibration business, working cross-functionally to turn opportunities into sustainable revenue streams.
- Oversee relationships with collision repair centers and external customers, ensuring consistent service quality, addressing operational challenges, and identifying opportunities to improve customer satisfaction, retention, and influencing their total calibration and scan performance.
- Own KPIs and financial performance across all ATE mobile business units while monitoring profitability, labor productivity, and operating expenses.
- Prepare and present operational and financial performance updates, key business initiatives, and strategic recommendations to executive leadership, including during Quarterly Business Reviews and other leadership meetings, as needed.
- Implement strategies to achieve financial targets and support sustainable growth. Share ATE service performance with Crash Champions operations and foster a culture of continuous improvement and operational excellence.
- Develop, implement, and maintain the mobile customer service process (mobile playbook).
- Partner with the Training department to develop and implement programs that enhance ATE Field Technician skills, technical knowledge, and service delivery.
- Ensure compliance with health and safety regulations and establish protocols to minimize risks and promote a safe working environment for field personnel.
- Collaborate with other ATE departments, serving as a subject matter expert and representing mobile operations on company-wide initiatives and projects.
Qualifications
QUALIFICATIONS:
- Bachelor’s Degree in Business Administration, Operations Management or related field.
- 5+ Years of progressive experience in collision repair, automotive services, ADAS, or a related industry, including significant experience leading multi-location or geographically dispersed operations.
- Demonstrated experience leading and developing mid-level to senior leaders, including performance management, workforce planning, succession planning, and organizational development.
- Proven experience managing operating budgets, revenue forecasts, and financial performance, with accountability for profitability and operational efficiency.
- Demonstrated success developing and executing strategic operational plans that drive business growth, improve performance, and support organizational objectives.
- Strong knowledge of ADAS and automotive electrical services, including calibration, programming, diagnostics, and wire and connector repair.
- Proven ability to lead cross-functional initiatives, manage complex projects, and drive organizational change within a high-growth or rapidly evolving industry.
- Familiarity with regulatory standards and compliance requirements relevant to mobile operations, automotive repair, or ADAS.
- Strong problem-solving, decision-making, and conflict resolution skills, with the ability to navigate complex operational, employee, and customer challenges.
- Excellent interpersonal, communication, and presentation skills, with the ability to influence and collaborate with senior and executive leadership.
- Proficiency in Microsoft Office applications, including Outlook, Teams, PowerPoint, Word, and Excel.
- Exceptional professionalism with a passion for the industry and an unwavering commitment to operational excellence.
- 50% to 75% of overnight travel required, including air/ overnight travel.
- A safe driving record and a valid Driver’s License required
- Ability to work and stand for extended periods in automotive shop environments.
- Ability to lift and carry up to 50
PREFERRED
- Experience evaluating, selecting, and implementing scanning, calibration, and diagnostic tools and technologies.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Posted Min Pay RateUSD $225,000.00/Yr.
Posted Max Pay RateUSD $275,000.00/Yr.
