Assurance Technology Manager

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Responsibilities:

• Provide oversight, coaching, and direction to Assurance Technology support personnel and coordinate day-to-day support operations.
• Manage support queues, service levels, tracking records, and issue escalation processes; serve as an escalation point for complex technology and process-related issues.
• Monitor support trends and recurring issues to identify opportunities for user education, process improvement, and stronger support practices.
• Support implementation of Assurance technology initiatives and software rollouts, including coordination of post-implementation support and issue resolution.
• Coordinate APF testing, implementation, and ongoing operational support, including migration activities to the APF.
• Oversee and support trial balance and engagement data migration activities; validate migrated information, identify exceptions, and coordinate resolution of migration-related issues.
• Support engagement teams during technology transition activities and identify risks or issues that may affect implementation success.
• Promote data quality across Assurance platforms by reviewing imported and migrated information for completeness and accuracy and supporting improvements to data integrity and consistency.
• Provide oversight and support for the Assurance technology portfolio
• Coordinate operational support for key software and related data workflows, including PDF data extraction and journal entry testing support.
• Maintain and oversee user guides, FAQs, training materials, process documentation, support documentation, and knowledge base content.
• Support delivery of training programs and technology enablement initiatives to drive adoption and effective use of Assurance technologies.
• Support implementation, adoption, and operational workflows for new and emerging Assurance technologies, including AI-enabled audit tools.
• Identify opportunities to improve, standardize, and scale technology-related processes and support long-term technology transformation initiatives aligned with the APF.

Qualifications:

• Bachelor's degree or equivalent educational background in accounting, finance, business, information systems, technology, or a related field.
• Minimum 5 years experience in supporting Assurance or audit technology operations, platform administration, technology implementation, data workflows, or a related business technology environment.
• Demonstrated ability to lead, coach, and coordinate support personnel and to manage service levels, priorities, and issue escalations.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to coordinate resolution of complex technology, process, migration, and data issues.
• Strong attention to detail and commitment to data completeness, accuracy, integrity, and consistent process execution.
• Strong organizational and time-management skills with the ability to manage multiple operational and implementation priorities.
• Strong written and verbal communication skills, including the ability to develop clear documentation, knowledge resources, and training materials and to work effectively with engagement teams and other stakeholders.
• Ability and willingness to learn and support evolving Assurance technology platforms, data analytics workflows, APF technologies, and AI-enabled audit tools.

The pay rate range for this job position is $81,900 to $135,300. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.