12+ years of relevant experience, with 10+ years in account and project management.
Strong knowledge of project management fundamentals.
High proficiency in Microsoft Office, especially PowerPoint, Word, and Excel.
Exceptional oral and written communication skills.
Proven account management skills to enhance customer relationships.
Strong leadership abilities to motivate and develop teams.
Responsibilities
Oversee and direct team members in client service and partnership strategy.
Lead teams in evaluating and implementing partnership constructs.
Establish success metrics and evaluate program effectiveness.
Cultivate relationships with clients, partners, and vendors.
Manage client-related budgets and assist with tracking and reporting.
Serve as primary contact for clients, facilitating communication and troubleshooting.
Identify strategic opportunities for business development.
Benefits
Professional development programs and mentorship opportunities.
Generous paid time off and holiday allowances.
Paid parental leave for family support.
401k plan with contribution matching.
Comprehensive healthcare options including medical, dental, and vision.
Additional benefits like critical illness and pet insurance.
Commuter benefits for travel and commuting support.
Full Job Description
Job Overview:
THE3 TEAM is looking for a motivated individual to join the Strategy & Consulting team on the American Express account. The role will lead portfolio measurement, strategy and the brand's Fanatics partnership. This position is responsible for overseeing and leading partnerships, colleagues, and processes to ensure client satisfaction. This position is expected to consistently provide excellent customer service, as well as represent client needs and goals within the organization to ensure quality.
What You'll Do:
Oversees and directs team members in client service, partnership measurement and strategy, general relationship development, project coordination and internal agency resource coordination.
Leads teams responsible for evaluating and vetting traditional and non-traditional partnership constructs and implementing a strategic direction including brief development thru to a program structure.
Establishes program success metrics on the front end while leading the process to determine program effectiveness on the back end.
Demonstrates a track record of developing and cultivating relationships with clients, properties, talent partners and media partners as well as agency teams and third-party vendors.
Maintains oversight of and delegates all client-related and partnership budgets for assigned client accounts while assisting the team with tracking, billing and reporting.
Serves as a primary point of contact for clients and partners setting the tone for regular formal and informal check ins, status meetings, troubleshooting and advancing the business.
Intercedes when issues arise between partners and programs; works diligently to create solutions for clients.
Actively supervises staff, provides feedback, and ensures employee professional development through establishment of an ongoing cadence of check ins and the co-authoring of annual goals and yearly reviews in partnership with the account's GVP.
Understands the landscape for each client's business/sector as well as the industry contexts for their investments. Builds cutting edge strategic plans for clients to meet/exceed objectives with the support of insights and data from team members.
Maintains a good working relationship with key stakeholders to ensure all parties receive appropriate attention, support, and ensures THE3 TEAM is in lock-step with the client's plans as it relates to the growth and changes.
Builds relationships with clients to encourage new and repeat business opportunities and is willing to "walk the halls" and spend the time with the client to solidify the agency's position inside the client organization.
Uses forward-thinking initiative to identify the next best strategic opportunities and continue to deliver top results to the client.
Leads, and supports via experience, teams thru condensed timelines, multiple deliverables in parallel, various stakeholders while setting a process that ensures deliverable completion and maintains the highest quality possible.
Partner with Group Vice President and the rest of the team to oversee, initiate and delegate regular two-way communication between our day-to-day clients, client business units, client brand teams, internal THE3 TEAM teams and all external partners and vendors to provide strong client service and set proper client expectations.
Quickly grasps and understands Wasserman's capabilities and service offerings in order to identify opportunities to present new capabilities to the client.
Is comfortable expanding beyond the remit of this particular role and is willing to support and/or help lead new client pitches and play a role in responding to RFPs.
Thinks daily about business development and new revenue opportunities with existing clients and potential clients.
What We're Looking For:
Minimum of a Bachelor's Degree
12+ years relevant experience with a minimum of 10 years of direct experience in account and project management
Working knowledge of project management fundamentals.
High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint, Word and Excel for deck development and budget management.
Possess exceptional communication skills, both orally and in writing.
Superior interpersonal skills and be able to create a rapport with people of all demographics.
Proven Account Management skills required in order to create, maintain and enhance customer relationships.
Possess social perceptiveness and understands behavioral nuances in deal negotiations.
Strong leadership capabilities to motivate team to accomplish goals and develop professional skills.
Motivated, goal oriented, persistent and a skilled negotiator.
High level of initiative and works well independently and in a team environment.
Plans and carries out responsibilities with minimal direction.
Strong attention to detail and highly organized.
Well-developed analytical and problem-solving skills.
What We Offer:
Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
Parental Leave: We provide paid parental leave to support your family during important life events.
Retirement Plan: 401k plan including contribution matching.
Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
Commuter Benefits: Access support for travel and commuting needs, where available
Base salary range: $165k - $190k, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.
About Wasserman Media Group
Wasserman is a sports marketing and talent management company based in Los Angeles, California. The company was founded in 2002 by Casey Wasserman and is currently led by Wasserman's CEO, Casey Wasserman. Wasserman has a variety of specialized divisions including Wasserman Media, Wasserman Music, and Wasserman Foundation. The company represents a variety of athletes and sports personalities including Russell Westbrook, Anthony Davis, and Giancarlo Stanton. Wasserman also has a number of corporate clients including American Express, PepsiCo, and Microsoft.
