OverviewYou will help strengthen and evolve the operating model that enables fishtank to deliver high-quality creative assets to support global marketing campaigns at scale. As a part of the agency leadership team, reporting to the GVP, Global Marketing Services, you'll direct our project management group and serve as a strategic operational partner to other agency leaders. You'll shape how work enters and move through the agency, improve capacity and resourcing, improve process and technological improvements to ensure the agency can meet the demands of the business.
The Opportunity:This is the right role for you if you are someone who is motivated and knows how to turn complexity into clear, predicable processes. You are experienced running operations at either an external or in-house agency. Building strong relationships, and navigating priorities to ultimately improve results is imperative. You will have a meaningful impact on how our agency works today and how we evolve for the future.
The Day-to-Day:- Lead, coach, and develop the agency's project management team, creating a strong culture of accountability, collaboration, and results
- Lead strategic operational programs that improve the agency's effectiveness, efficiency, and scalability
- Improve intakes, prioritize, and model workflows, ensuring you scope, prioritize, resource, and align new work with our goals
- Oversee the end-to-end operational delivery of creative assets across all markets, channels, and creative disciplines
- Partner with marketing leadership to establish priorities, timelines, and delivery expectations based on our needs
- Oversee agency budgeting, including forecasting, expenses tracking, and resource costs
- Manage executive updates on operational reporting, project delivery, and capacity planning
- Communicate regularly with partners to ensure understanding and transparency, and advise on feasibility, priorities, and resource trade-offs and risks
- Be the senior point of escalation for complex projects, resource constraints and bring forward a clear solution
- Partner closely with creative, strategy and planning, data, technology and media team leaders to ensure effective understanding and collaboration
Your Qualifications:- 10+ years of experience in a creative operations leadership role with an agency or in-house creative organization
- Proven experience developing and managing operational models that deliver creative assets at scale
- History of building strong teams and developing talent
- Experience with creative agency operating models, including intake, workflow, project management, resource management, planning, production, and operational governance
- Experience managing complex, high-volume creative work across multiple partners, channels, and markets
- Demonstrated experience designing and implementing processes, workflows and governance frameworks that improve organizational effectiveness
- Experience with capacity planning, resource forecasting, workload management and the strategic use of internal and external resources
- Strong leadership presence with the ability to motivate teams, establish accountability, and interface with senior leadership
Compensation:- $120,000 - $180,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
- Eligible for a discretionary bonus based on firm and individual performance
Why Fisher Investments:We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
