Senior Director of Acute Care Services
Position Summary:The Associate Vice President of Residential & Community Living provides strategic and operational leadership for Acenda's residential, supportive housing and community-living portfolio. The Senior Director is accountable for program quality, regulatory compliance, occupancy and utilization, staffing, safety, financial performance and the development of strong program leaders. The role requires substantial knowledge of residential programming and the ability to balance person-centered care with disciplined business practices, including budget management, staffing efficiency, contract performance, revenue optimization and responsible stewardship of physical and program resources.
As an integrated health organization, Acenda values the use of evidence-based and evidence-informed practices and expects leaders to balance quality, mission, client outcomes and responsible stewardship of organizational resources.
Duties and Responsibilities:- Provide leadership and oversight for assigned residential, supportive housing and community-living programs and their program leaders, which align with Acenda's mission, values and standards of excellence.
- Ensure programs maintain safe, person-centered, trauma-informed and recovery-oriented environments consistent with Acenda standards and evidence-based practice.
- Maintain strong knowledge of applicable residential licensing, housing, contractual, funder, safety and regulatory requirements and ensure sustained compliance.
- Leverage technology, including but not limited to artificial intelligence, in a responsible, intentional, and community-centered manner to strengthen decision-making, improve operational effectiveness, enhance service delivery, and advance Acenda's mission.
- Monitor occupancy, census, utilization, referrals, vacancies, staffing patterns, overtime, revenue, expenses and other key performance indicators; initiate corrective action when targets are not met.
- Develop annual operating plans and manage programs and budgets to approved financial expectations while protecting service quality and safety.
- Partner with Finance, Revenue Cycle and program leaders to understand reimbursement and funding requirements, maximize allowable revenue and manage controllable expenses.
- Strengthen referral and admission processes to support appropriate occupancy and timely placement while ensuring program eligibility and clinical fit.
- Develop and coach program directors and managers; establish clear expectations, accountability, succession planning and performance-development practices.
- Ensure appropriate staffing models, scheduling practices, supervision, training and workforce deployment across 24/7 or extended-hour operations as applicable.
- Maintain effective systems for incident response, emergency preparedness, facility concerns, medication-related operational processes and other residential risks in partnership with appropriate departments.
- Use data, audits, client outcomes and staff feedback to improve quality, efficiency, retention, community integration and resident experience.
- Performs other related duties as assigned.
Required Skills/Competencies:- Residential and supportive-housing program leadership
- Regulatory, licensing and contract compliance
- Budget management and financial stewardship
- Occupancy, census and capacity management
- 24/7 workforce and staffing operations
- Safety, risk management and incident response
- Person-centered, trauma-informed and recovery-oriented practice
- Leadership development and staff accountability
- Operational problem solving and process improvement
- Data analysis and performance management
- Cross-system collaboration and community partnerships
- Cultural competence, communication and change leadership
Education, Work Experience and/or Skills Requirements:- Master's degree in social work, counseling, psychology, public administration, healthcare administration or a related field is preferred; highly relevant experience may be considered.
- Minimum of 5 years of progressively responsible experience in behavioral health, human services, housing or residential services, including at least 3 years in program or operational leadership.
- Demonstrated knowledge and expertise in residential programming, supportive housing, community living, licensing requirements, safety and operational management.
Physical Requirements:- While performing the duties of this job, the employee is occasionally required to remain in a stationary position, often standing or sitting for prolonged periods.
- Repeated motions that may include the wrists, hands and/or fingers.
- The employee must occasionally move about to accomplish tasks, adjust or move objects up to 20 pounds.
- Must be able to communicate with others to exchange information.
- Ability to drive a vehicle.
Additional Information- Compensation includes an annual salary of $100,000
- Bilingual-Spanish differential: An additional $1.50/hourly added to base rate if Spanish proficient
- Opportunity to earn year-end bonus
What we provide: - An Innovative culture that encourages you to grow and learn with the agency
- Mission-driven core
- Health, Vision and Dental coverage for you and your family
- 401(k) with 100% employer match on the first 5% of comp
- Generous time-off
- Life Insurance
- Flexible Spending Accounts
- Employee Assistance Program
- Year-end bonuses
Disclaimer:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. The workforce member is expected to adhere to all policies of Acenda.
Department/Program
ADM - Senior Management
