15+ years in technology services, 7+ in senior leadership roles
Bachelor's in Business, Technology, or related field (Master's preferred)
Track record in project/program delivery and delivery quality/governance
Experience handling budgets of $10M+
Deep understanding of project management methodologies
Advanced proficiency in Microsoft 365, JIRA, ADO, or similar tools
Strong analytical and risk management skills
Excellent communication skills with senior stakeholders
Strong leadership and team development capabilities
Servant leadership mindset emphasizing integrity
Results-driven approach with change leadership experience
Certifications in multiple project management areas preferred
Experience with Duck Creek Technologies and Property & Casualty Insurance preferred
Willingness to work outside standard hours and travel as needed
Responsibilities
Own accountability for PMO and Delivery Lead performance and outcomes
Lead, coach, and evaluate PMO leaders and Delivery Leads
Partner with SVP of Delivery to set and execute strategic goals
Align solutions to business objectives as a trusted advisor to clients
Manage PMO strategy, staffing models, and methodology standards
Ensure adherence to the NLS Delivery Assurance Program and Project Playbook
Monitor and report enterprise-level KPIs and delivery metrics
Manage combined PMO and Delivery budget for optimal resource allocation
Resolve escalated delivery risks and serve as executive escalation point
Foster a culture of continuous improvement and innovation
Lead talent development and 360-degree feedback processes
Align resourcing and project outcomes with sales and account management
Represent PMO and Delivery in initiatives and strategic discussions
Ensure practices meet data privacy and compliance standards
Drive onboarding and training strategy for PMO and Delivery leadership
Benefits
Comprehensive and inclusive health benefits
Flexible working arrangements
Opportunities for internal advancement and career development
Relaxed office environment with casual dress code
Company-sponsored activities and team-building events
PTO & paid company holidays
Traditional & Roth 401k with a 5% company match
Physical and mental wellness program
Full Job Description
As our Associate Vice President (AVP) of PMO and Delivery, you'll provide unified executive leadership for our Project Management Office and Delivery Lead departments. You'll partner closely with the SVP of Delivery and own the end-to-end health of NLS project and program delivery, from methodology and staffing to KPIs, budget, and client outcomes.
If you thrive as a trusted advisor, love building high-performing teams, and are ready to shape the future of delivery at a Duck Creek Partner of the Year, we'd love to meet you!
*We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.
What You'll Do:
Own accountability for the performance, quality, and delivery outcomes of the PMO and Delivery Lead departments
Directly lead, coach, and evaluate PMO leaders and Delivery Leads through strategic direction, mentorship, and performance management
Partner with the SVP of Delivery and other NLS leaders to set and execute annual strategic goals for both departments
Serve as a trusted advisor to clients by aligning solutions to business objectives and influencing key decisions
Own PMO strategy, including staffing model, resourcing, and methodology standards (Agile, Scrum, SAFe, Waterfall)
Ensure the NLS Delivery Assurance Program (iDAP) and NLS Project Playbook are adapted to every implementation type, platform, and SOW structure, and that both are consistently followed
Develop, monitor, and report enterprise-level KPIs and delivery metrics, turning trends into action plans
Manage the combined PMO and Delivery Lead budget to keep finances healthy and resources well allocated
Resolve escalated delivery risks and act as the executive escalation point for high-priority, complex engagements
Foster a culture of continuous improvement, accountability, and innovation, including the adoption of AI and emerging tools
Lead succession planning, talent development, and the 360-degree feedback process for department leadership
Partner with sales, account management, and delivery leadership to align resourcing, pipeline, and project outcomes
Represent PMO and Delivery in growth initiatives, pre-sales support, and strategic partner discussions, including the Duck Creek partner program
Ensure delivery practices align with data privacy, security, and compliance standards
Drive the interview, onboarding, and training strategy for the PMO and Delivery Lead leadership pipeline
What You'll Bring:
15+ years of experience in the technology services industry, including 7+ years in a senior leadership role overseeing multiple teams or departments
Bachelor's degree in Business, Technology, or a related field (Master's preferred)
Proven track record leading both project/program delivery and delivery quality or governance functions
Experience managing budgets of $10M+ and enterprise-level KPI or reporting programs
Deep understanding of project management methodologies and delivery governance frameworks
Advanced proficiency in Microsoft 365 (including MSP) and JIRA, ADO, or similar delivery tools
Strong analytical and risk management skills, with the ability to turn KPI and iDAP data into actionable strategy
Executive-level communication and presentation skills with senior leadership, clients, and strategic partners
Strong leadership, coaching, and team development experience across multiple layers of management
A servant leadership mindset and the highest degree of honesty and integrity
A results-driven approach and a strong aptitude for leading change at the organizational level
Certification in at least four project management areas (CSM, ACP, PMP, SAFe, etc.) preferred
Duck Creek Technologies and Property & Casualty Insurance delivery experience strongly preferred
Ability to work outside primary hours (Monday-Friday, 8AM-5PM local time) and travel as needed
Location: Remote, or in one of our offices in Springfield, MO or Puerto Rico
The Benefits & Perks:
Competitive salary package with an annual bonus
Comprehensive and inclusive health benefits
Flexible working arrangements
Opportunities for internal advancement and career development
Relaxed office environment with casual dress code
Company sponsored activities and team building events
