Associate Tech Support Analyst

BRMi is seeking a Associate Tech Support Analyst

Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance

Salary: 75k-97j

**FT Onsite in Vienna, VA**

**An In Person interview will be required for this role**

• 1-5+ years of desktop/technical support experience
• Experience with the ServiceNow ticketing system or equivalent
• Strong communication skills to provide daily updates and status reports
• Imaging and deploying laptops and desktops for onboarding
• Break/fix hardware support and troubleshooting, end to end
• Testing returned devices through the return merchandise (RMA) process
• Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
• Fulfilling software installation/update requests and troubleshooting
• Supporting our virtual environment (VM requests and related issues)

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**