Associate Tech Support Analyst

BRMi

• $75K — $97K *
Vienna, VA 22182In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 1-5+ years of desktop/technical support experience
  • Familiarity with ServiceNow or similar ticketing system
  • Strong verbal and written communication skills
  • Experience with imaging and deploying laptops/desktops
  • Proficient in hardware support and troubleshooting
  • Knowledge of testing devices in returned merchandise (RMA) process
  • Ability to recover IT assets effectively

Responsibilities

  • Provide comprehensive technical support for desktop and laptop users
  • Manage and update tickets in the ServiceNow system
  • Deliver daily updates and status reports to stakeholders
  • Deploy and configure new hardware for onboarding staff
  • Diagnose and resolve hardware issues end-to-end
  • Test and manage returned devices through the RMA process
  • Assist with software installation and troubleshooting requests

Benefits

  • Comprehensive Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Employer-Paid Short-Term and Long-Term Disability Insurance
  • 401(k) plan
  • Paid Time Off (PTO) including Vacation, Sick Leave, and 11 Holidays
  • Educational Assistance
Full Job Description
Overview

BRMi is seeking a Associate Tech Support Analyst

 

Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance

 

Salary: 75k-97j

 

**FT Onsite in Vienna, VA**

 

**An In Person interview will be required for this role**

 

Qualifications
  • 1-5+ years of desktop/technical support experience
  • Experience with the ServiceNow ticketing system or equivalent
  • Strong communication skills to provide daily updates and status reports
  • Imaging and deploying laptops and desktops for onboarding
  • Break/fix hardware support and troubleshooting, end to end
  • Testing returned devices through the return merchandise (RMA) process
  • Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
  • Fulfilling software installation/update requests and troubleshooting
  • Supporting our virtual environment (VM requests and related issues)

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

 

* Ladders Estimates

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