The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As an
Associate Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.
What we're looking for:- Motivated & Adaptable: You thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
- Technically Curious: You have an interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
- Process-Oriented: You are detail-focused and driven by processes, but you are also willing to identify areas for improvement and propose new approaches.
- Organized & Efficient: You are adept at prioritizing tasks, managing your workload, and meeting deadlines consistently.
- Collaborative Team Player: You enjoy working in a team environment, sharing knowledge, and contributing to group success.
- Inquisitive & Eager to Learn: You ask questions when needed and are committed to building confidence in operational processes, Index products, and industry trends.
Here's what you'll be doing:- Technical Support for Publishers: Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
- Integration Expertise: Assist in onboarding new publishers, ensuring successful integration and optimization using Index's publisher journey workflow.
- Day-to-Day Task Management: Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
- Tool Mastery: Become proficient in internal and external systems such as the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
- Client Communication: Engage with clients through various channels, including email, Salesforce tickets, and video calls. Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
- Stay Informed on Products: Continuously update your knowledge on the latest product releases and operational procedures through internal training.
- Documentation: Contribute to internal documentation, capturing learnings and best practices to support the broader team.
Here's what you need:- Education: College degree in Computer Science, Engineering, or a related technical field.
- Experience:
- 0-2 years of experience in Ad Operations or a similar role.
- Familiarity with ad technology and operations, including ad tags, pixels, and HTTP (verbs, cookies).
- Technical Skills:
- Ability to read and write basic SQL queries.
- Basic knowledge of JavaScript for troubleshooting or light coding.
- Familiarity with the following languages and formats: JSON, XML, CSV, CSS
Salary: The base salary range for this role is $80,000 to $100,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.
Why you'll love working here:- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment - learn more here
Index everywhere, Index anywhereOur corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
