Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
1+ years in a customer-facing technical role (pre-sales, solutions engineering, etc.).
Ability to clearly explain complex technical concepts to diverse audiences.
Working knowledge of cloud software, APIs, or networking systems.
Curiosity about business operations and relationship-building with customers.
Strong communication, organization, and attention to detail skills.
Collaborative mindset with a quick-learning attitude.
Responsibilities
Become an expert on Sierra's platform and AI agents.
Participate in discovery calls to understand customer needs and deliver demos.
Support senior SEs in building demos and maintaining demo environments.
Educate customers on APIs and integration patterns, deploying scripts as needed.
Assist in responding to RFPs and creating sales collateral.
Advocate for AEs and customers in technical discussions and meetings.
Translate customer feedback into actionable insights for the Product team.
Benefits
Flexible (unlimited) paid time off.
Medical, dental, and vision benefits for employees and families.
Life insurance and disability benefits.
Retirement plan options based on employment location.
Parental leave and fertility support through Carrot.
Complimentary lunch, snacks, and coffee.
Discretionary benefit stipend for personal spending.
Unique offerings like free alphorn lessons.
Full Job Description
What you'll do
Learn the Platform: Become an expert on Sierra's platform and how AI agents transform customer experiences, from agent design and workflows to integrations, so you can speak credibly with technical and business stakeholders.
Discovery & Demos: Participate in efficient discovery calls to understand customer needs, answer technical questions (ideally in a single conversation), and grow to deliver standard product demos and account coverage for the sales team.
Proofs of Concept: Support senior SEs in building demos and proofs of concept, and keep demo environments current and ready for customer use.
APIs & Integrations: Educate customers on Sierra's APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand.
RFPs & Collateral: Help the team respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral.
Partner with Sales: Advocate for your AEs and customers in internal technical conversations, join customer meetings and events, and keep CRM records and opportunity data accurate.
Close the Loop with Product: Act as a bridge between Sales and Product, translating customer feedback into actionable input and enrolling the right customers in beta programs.
Grow Your Craft: Complete product, sales, and process training and certifications, with structured coaching and mentorship from senior Sales Engineers.
What you'll bring
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting. Strong internships or early-career experience count.
Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
Working knowledge of at least one of: cloud software, APIs and integrations, or networking and automation systems.
Curiosity about how businesses run and a genuine interest in building trusted relationships with customers.
Strong written and verbal communication, organization, and attention to detail, plus comfort with CRM tools (e.g., Salesforce) and standard productivity software.
A collaborative, quick-learning mindset: someone who treats sales as a team sport and takes feedback well.
Even better...
Hands-on experience with APIs/webhooks, JSON, and scripting (e.g., Python or JavaScript).
Familiarity with AI and ML concepts, workflows, or conversational AI and customer experience platforms.
Exposure to consultative selling, or experience responding to RFPs and security questionnaires.
A history of tinkering, whether with hardware, sensors, or side projects, that shows you learn by building.
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
About Sierra Club
The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
