Job DescriptionTHE ROLEWe have a large 16 person team and the Associate role partners with other team members to deliver high quality service to our new and existing clients through ongoing, proactive, and efficient support across day-to-day client service, account administration, and wealth management support. This role is as much instrumental to supporting specific Investment Advisors and their client book as it is instrumental in supporting cross training, leading or contributing to strategic initiatives, and supporting with team capacity during peak volume periods.
TOP 5 JOB RESPONSIBILITIES- WORLD CLASS PRIMARY SERVICE CONTACT
First point of contact to quarterback all client inquiries and requests for your Investment Advisor's book of clients and ensure they are overly satisfied with our service levels - bring ideas back to the team for continued creativity and improvement - DRIVE OUR CONTACT SERVICE PLAN
Partner with the Client Experience Associate to execute, manage, and audit your Investment Advisor's contact service plan - ACCOUNT OPENING
Execute a world class account opening and onboarding experience in-person and/or digitally - ACCOUNT ADMINISTRATION
Execute all day to day, ad-hoc, and infrequent account administration to ensure our client's needs are well serviced and ensure all accounts are 100% compliant with internal controls and regulatory requirements - DEVELOP AND CROSS-TRAIN SERVICE KNOWLEDGE
Eagerly learn, develop, and test the breadth and depth of your service knowledge by exposing yourself to all service requests, complex client scenarios, and special projects and ensure that your fellow associates are exceptionally cross-trained
QUALITIES OF THE IDEAL CANDIDATE- Compassion, patience, and care are among your biggest assets
- Proactive, helpful, and thoughtful service is second nature to you
- You are a trustworthy team player with high integrity, a strong work ethic and self-discipline
- You are enthusiastic, committed, and have an entrepreneurial spirit
You learn rapidly, eagerly, and without fear - You are resilient to changing priorities, tasks, and adopting new technologies
REQUIRED QUALIFICATIONS & WORK EXPERIENCE- 3+ years' experience as an Associate
- IR Registered with CIRO
- Demonstrated skills in providing world-class client service that will come across as professional, warm, thoughtful, and proactive
- Meticulous attention to detail, strong organizational skills, and excellent time management
- Demonstrated professionalism and ability to manage highly confidential information
- Exceptional verbal and written communication skills - you can communicate with individuals at all levels and from various backgrounds, with confidence and grace
CONSIDERED AN ASSET- Specific experience with RBC Dominion Securities and its software products
- Experience with Sales Force or other Customer Relationship Management (CRM) software
- Strong proficiency in video conferencing and messenger service applications
- Strong proficiency in Microsoft Office Products
- Comfortable proficiency in AI tools like ChatGPT, Claude, or Perplexity
WHAT'S IN IT FOR YOU?Elinesky Schuett Private Wealth attributes its success to its team members. We strive to attract and retain exceptional individuals by nurturing a diverse, equitable, and inclusive environment that is well-resourced, experienced, and engaged for career growth and personal development without compromising on competitive compensation, life-work balance, and service impact beyond the business. While working on our mission, some of the benefits our team members enjoy are:
- Competitive base salary and variable performance bonuses
- Comprehensive health benefits and matching programs
- Competitive team and office perks including strong vacation, personal, sick, and flex day policies
- Fun team events and active participation in the community
What this means for you:Your total earning potential combines your base salary with your variable incentive opportunity. With a variable incentive of up to 1.0x your salary, your expected total compensation range is $75,000 - $100,000 annually.
Job SkillsAccount Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Additional Job DetailsAddress:42 WYNDHAM ST N:GUELPH
City:Guelph
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:WEALTH MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-10-30
Application Deadline:2026-11-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay RangeThe expected pay range for this position is:
$37,500.00 - $50,000.00
This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to:
1.0x
RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
