Job Summary: The Associate Program Director role is an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion. This role requires up to 50% travel to client sites.
Your Day-to-Day:- Build strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations, Consulting, Management) to be in control of desired business outcomes
- Achieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
- Understand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teams
- Manage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.
- Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needs
- Manage client expectations, risks and project issues. Triage client escalation while working with internal teams.
- Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budget
- Conduct and implement a balanced scope and change request process
- Collaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client's needs
- Work closely with our global product management team
- Help to build and improve the implementation, training methodologies and the tools needed future implementations
- Manage deliverables to achieve project and client goals; will be assigned 5-10 projects at any time
- Be eager to learn and keep up to date on HighRadius products, capabilities, and new features
- Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 20% travel)
What You'll Need to be Successful:- Education: Bachelor's degree in Engineering, Computer Science, Mathematics, or similar quantitative fields.
- Experience: 6-10+ years in software, consulting, professional services, or delivery management.
- Domain Knowledge: Strong understanding of Order-to-Cash (OTC) processes (Cash Apps, Collections, Deductions) and general financial concepts.
- Tech Stack: Hands-on experience with major ERPs (SAP, Oracle Cloud, NetSuite, Workday) or SaaS/PaaS financial modules.
- Core Skills: Proven ability in requirements gathering, business analysis, solution design, and presentation/facilitation.
- Soft Skills: Excellent verbal/written communication, ability to negotiate and influence, and experience managing complex stakeholder matrices.
- Execution: Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules.
What You'll Gain - Performance-based accelerators and variable pay
- Competitive benefits, 401k matching plan, and wellness resources
- Opportunity to earn stock options for top-performers
- Paid parental leave
- Paid company & flex holidays
- Travel
- ZINGy environment: quarterly events, team outings, and MORE!
