2+ years in product management, product operations, or a related role, preferably in B2B SaaS.
Ability to work within another PM's priorities while applying personal judgment.
Experience with incident management and clear communication under pressure.
Familiarity with legacy technology systems and translating their constraints for various audiences.
Strong written communication skills tailored to different stakeholders.
Comfortable in process-driven environments like Jira and Slack.
Ability to grasp domain concepts across various product types without needing deep expertise from day one.
Responsibilities
Act as the daily link between North American stakeholders and the Sydney/Melbourne PM and dev team.
Serve as the conduit for commercial leads and distribution partners in North America.
Triage escalations during NA hours, ensuring timely updates for support and account management teams.
Track account-manager-flagged churn risk and prepare it for sprint planning.
Respond to status inquiries regarding Booking Manager and Distribution, in sync with the senior PM's roadmap.
Execute release communication and follow-up during NA hours without owning release planning.
Collaborate with engineering to relay NA-side context accurately, without making technical decisions.
Utilize AI tools to enhance research and troubleshooting efficiency.
Benefits
Flexible working hours to accommodate North American time zones.
Opportunity to work closely with a senior PM for mentorship and growth.
Engagement with a dynamic team across multiple regions.
Access to AI tools to streamline daily tasks and improve productivity.
Exposure to the travel and booking software industry, enhancing career development.
Full Job Description
About the role:
We're looking for an Associate Product Manager to be Rezdy's dependable NA presence - covering the hours our Sydney/Melbourne-based PM and dev team aren't online. This is a strong fit for someone energized by operational rigor and real-time problem-solving: comfortable triaging under pressure, translating between technical and commercial audiences, and building product judgment by working closely alongside a senior PM rather than owning a roadmap from day one. Pacific timezone
What you'll do:
Connect the time zones. Be the dependable daily link between North America stakeholders - support and account management teams - and the Sydney/Melbourne-based PM and dev team, flagging decisions and blockers in real time rather than letting them wait for the next overlap window.
Be the NA distribution conduit for Commercial leads and distribution partners (Viator, GYG, etc) and Distribution Resellers
Keep incidents moving and visible during NA hours. Triage escalations that occur in NA working hours against a defined severity framework, looping in the senior PM and dev lead when judgment calls exceed current scope, and making sure NA support and AM teams get clear, live updates rather than waiting for the next AU working day.
Surface and track AM churn risk. Own intake of NA account-manager-flagged churn risk - capturing impact and urgency the moment it's raised - so it's framed and ready to compete fairly when the senior PM and dev lead plan the sprint.
Answer for what's in flight. Be NA's go-to for "is this expected / is this known / what's the status" questions on Booking Manager and Distribution, working from close sync with the senior PM's roadmap and known-issues context rather than independent authority over it.
Share release communication in NA hours. Help execute the existing release process - communication and post-release follow-up specifically during NA hours - rather than owning release planning or prioritization.
Partner with Engineering at a working level. Build enough fluency in our data architecture to relay NA-side context accurately to engineering, without owning technical trade-off decisions.
Put AI tools to work. Use AI tools to speed up research, troubleshooting, and day-to-day tasks - a lever for moving faster, not a replacement for judgment.
What you'll bring:
2+ years of experience in product management, product operations, or a closely related operational/customer-facing role, ideally in B2B SaaS.
Comfort working within another PM's priorities and roadmap - bringing your own judgment and context to how that work gets executed
Experience with incident or issue management processes, and communicating through them clearly under time pressure.
Comfort working with legacy technology systems and the teams that maintain them - able to translate between legacy constraints and current product priorities for both engineering and commercial audiences.
Strong written communication skills - able to adjust tone and depth for audiences ranging from support and account management teams to engineering.
Ease operating in process-driven environments (Jira, Slack, or equivalent).
Comfort picking up domain concepts across different product types - e.g., transactional booking flows versus distribution/channel connectivity - without needing deep expertise in both on day one.
Nice to have:
Experience in the travel, tours, or activities booking software space.
Familiarity with multi-brand or multi-product portfolios (Expedition Software operates Checkfront, Rezdy, and Regiondo).
Prior experience in a support, account management, or customer-facing product role.
The salary range for this position is $85,000 - $100,000, commensurate with years of experience, skillset, and qualifications.
