Location: San Francisco, CA (Hybrid)
Employment Type: Full time
Department: Product
Compensation: $110K - $150K
What You Will DoYou will spend your days directing AI agents to build AI agents. Almost all of your work happens through Cursor and Claude Code - standing up new voice agents, reworking existing ones, and extending the internal systems that assemble and maintain the whole fleet. Nobody arrives knowing how to do this well. You'll learn it here, fast.
The other half is customers. You'll own the voice agents for some of the largest mortgage lenders in the country - talking to them directly, learning what their loan officers actually do all day, and turning that into an agent that performs. Every change gets verified through evaluations and simulations before going live on real calls.
You'll start on changes to existing agents and be building new ones end to end within a few months. From there you grow into the hardest use cases - pulling credit, recommending loan products - first alongside Product Managers, then running them yourself.
What You Will Own- The agents for a set of the company's largest lenders: Their requests come to you, and you own both the work and the relationship - from a same-day adjustment to a complete rebuild of how an agent handles an entire conversation.
- New agents, end to end: Take a customer's messy real-world process, decide how it should work as a voice conversation, and build it.
- Pattern recognition across customers: See every request that comes in and identify when multiple requests are really one missing feature, pushing that into the roadmap instead of building it repeatedly.
- The quality bar for your agents: You decide when something is good enough to go live on real calls, and what isn't worth building at all.
What We're Looking For- This can be your first product role. How you think and write matters more than your last job or relevant experience.
- An unusually strong writer. You'll write to customers, draft instructions that agents run on, and document what you learn. Clear writing is most of this job.
- Judgment about what matters. You'll always have more requests than time, and you'll need to decide which is which.
- Comfort with ambiguity and speed. You'll get dropped into unfamiliar issues and be expected to figure them out.
- Real curiosity about AI. You don't need to have built agents before, but you should want to badly.
Benefits- Top-of-market medical, dental, and vision coverage
- 401(k) with a top-of-market employer match
- Unlimited PTO
- Snacks, dinner, and weekly team lunches
- Hybrid in-office schedule: four days a week together in SF, with a flexible remote day on Wednesdays
