Minimum 10 years of experience in media operations or related fields.
Proficiency with Operative's IBMS or MediaGenix's WHATSOn scheduling software is mandatory.
Experience leading a team of Application Support Analysts.
Strong knowledge of SQL and Oracle PL*SQL for database management.
Familiarity with IT ticket resolution workflows and tools like Service Now or Jira.
Responsibilities
Lead and mentor a team of Application Support Analysts to ensure effective operations.
Manage and resolve IT tickets efficiently using established workflows.
Document processes and create training materials using tools like PowerPoint and Visio.
Analyze operational data to identify trends and improve service delivery.
Collaborate with cross-functional teams to enhance media distribution and scheduling processes.
Benefits
Remote work flexibility within Canada.
Opportunity to work in a dynamic media environment.
Professional development and training opportunities.
Collaborative team culture focused on innovation.
Access to advanced technology and tools in media operations.
Full Job Description
Role - Support Lead - Media Operations Location - Remote Canada Employment Type - Fulltime / Contractor
Job Overview:
Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
Competency in relational database structures, particularly SQL and Oracle PL*SQL.
Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
Very strong results with people and thought leadership skills.
Strategic, innovative thinking and vision.
Strong business acumen.
Excellent analytical skills.
Excellent organizational skills with particular attention to detail.
Ability to work independently in a fast-paced environment.
Ability to learn new skills and concepts quickly.
Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.
Qualifications
Must have Skills :
Minimum 10 years of experience.
MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).
