Associate Principal Business Analyst, CRED Applications & Programs

The Associate Principal Business Analyst in Credentialing, Registration, Education and Disclosure Regulatory (CRED) Applications & Programs team is responsible for providing operational and functional application support through data analysis, reporting, and cross-functional collaboration. This role works closely with technology teams and business stakeholders to resolve complex issues, drive process improvements, and ensure application stability. This position is an established individual contributor who works under moderate supervision. Essential Job Functions: • Develops, maintains, and analyzes recurring operational, service-level, and ad-hoc reports and visualizations to monitor program performance and inform business decision-making. • Serves as a liaison between business users, technology teams, vendors, and internal stakeholders to facilitate issue resolution, operational support, and the advancement of business initiatives. Gathers, documents, and validates business and functional requirements to ensure project deliverables align with end-user needs and organizational objectives. • Participates in regression testing and post deployment validation for all application releases, and monitors system dashboards and application monitoring tools to identify, triage, and escalate issues to management as appropriate. • Provides advanced support for complex operational issues escalated by the FINRA Support Center by resolving and documenting cases, incidents, and inquiries, investigating data discrepancies, and reviewing system performance to support application stability and operational effectiveness. • Maintains user entitlements and access data for applicable applications, conducts periodic entitlement audits to ensure compliance and data integrity, and supports Information and Records Management activities in accordance with organizational policies and procedures. • Demonstrates FINRA’s values. • Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity. Education/Experience Requirements: • Bachelor’s in Computer Science, Information Systems, Business Analytics or related field preferred and a minimum of four (4) years of relevant professional experience required. • Working knowledge of SQL, including query review and minor modifications. • Strong analytical and problem-solving skills with experience investigating data and system issues. • Experience developing and analyzing reports, dashboards, and operational metrics. • Ability to gather, document, and validate business and functional requirements. • Experience supporting applications, including testing, issue resolution, and production support. • Experience with user access administration, entitlement reviews, compliance-related processes, and information governance activities. • Strong communication, organizational, and time management skills, with the ability to collaborate across teams and manage multiple priorities independently. Working Conditions: • Hybrid work environment, with defined in-person presence requirements. • Occasional travel may be required. • Some extended hours may be required. For work that is performed in CO, CT, IL, PA, MA, MD, VA, WA, DC, NY, NJ, WA please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.  Boston, MA: $96,600 - $172,800 Chicago, IL: $92,400 - $165,300 Denver, CO: $83,900 - $150,300 Jericho, NY: $96,600 - $172,800 Jersey City, NJ: $100,800 - $180,400 Philadelphia, PA: $92,400 - $165,300 New York, NY: $100,800 - $180,400 Rockville, MD: $96,600 - $172,800 Tysons, VA: $96,600 - $172,800 Washington, DC: $96,600 - $ 172,800 Woodbridge, NJ: $96,600 - $172,800 Connecticut State: $83,900 - $180,400 Washington State: $83,900 - $180,400 #LI-Hybrid To be considered for this position, please submit an application. Applications are accepted on an ongoing basis. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required. Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly. Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs. Time Off and Paid Leave* FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program starting at 15 days of paid time off (increasing with years of service, up to 25 days), 5 personal days, and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays. *Based on full-time schedule