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The job details are as follows:
Who You Are
You are a collaborative leader who excels at developing teams, building effective training programs, and driving continuous improvement. You have experience supporting patient services organizations and creating scalable onboarding, training, and resource solutions that enable teams to deliver exceptional patient-centric support.
You are highly organized, skilled at managing cross-functional relationships, and comfortable leading both people and vendor partners. Most importantly, you are passionate about ensuring employees have the knowledge, tools, and confidence needed to successfully support patients and advance United Therapeutics' mission.
The Associate Director, Training & Resource Development is responsible for leading the development and classroom/virtual delivery of the training curriculum to support the patient solutions team, new hire training, onboarding, and role specific supplemental development training. This individual plays a key role in our success by ensuring that our teams receive the required knowledge and education responsible to execute programs and engagements successfully and compliantly.
- Collaborate with department leadership and key cross-functional stakeholders to plan, develop, and execute training plans to support program implementation, execution, and continuous improvement
- Effectively manage all training processes and vendors to deliver departmental curriculum
- Partner with corporate learning and development to ensure timely and accurate education of field sales professionals on our Patient Solutions Programs and channel operations
- Develop and execute United Therapeutics Cares messaging and educational initiatives for internal United Therapeutics employees
- Lead a team of resource and learning professionals supporting our field reimbursement team, navigator team, access & affordability team, patient and clinical education team, and pharmacy operations team
- Oversee the development of training curriculums and resource needs for all Patient Solutions teams
- Responsible for the direction and management of any third party vendors that provide educational materials,, e-modules, or trainings to Patient Solutions teams
- Partner with the broader United Therapeutics team to identify and schedule trainings and educational sessions with clear learning objectives led by subject matter experts (e.g. Global Product Safety, IT, HR, Marketing, etc.)
- Develop and implement a learning assessment program to identify team understanding and mastery of learning objectives, as well as areas of additional opportunity and need
- Develop and maintain a Patient Solutions training and learning records system
- Direct and manage direct reports to include responsibilities for training, goal setting & achievement, performance evaluations/management, coaching, mentoring, career development and provide support for recruitment process (as needed)
- Contribute to strategic planning for department/function. Advance and lead functional strategic initiatives.
- Responsible for planning, budgeting and managing expenses for function
Minimum Requirements
- 12+ years of relevant experience with a Bachelor's Degree or
- 10+ years of relevant experience with a Master's Degree
- 5+ years of leading internal or external teams/vendors
- 5+ years of people management experience
- Knowledge and direct experience with patient support programs
- Excellent communication, collaboration, and presentation skills
- Demonstrated ability to create learning curriculums and plans
- Demonstrated ability to lead and develop a team while consistently delivering against goals, objectives, and timelines
- Strong project management skills with proven track record of execution and results
- Demonstrated ability to motivate teams, foster collaborative environments, and negotiate and influence in a matrixed environment
- Ability to identify and adapt to individual learning styles
- Experience utilizing adult learning concepts, training techniques, and management principles
- Strong interpersonal skills with ability to quickly develop working relationships and credibility with key stakeholders
- Experience working with a CRM platform for the purposes of engaging with patients or HCPs
- Empathy, compassion, and a patient-centric mindset to provide the best possible support and care
- Strong proficiency with Microsoft Office suite
- Ability to travel up to 20%
Preferred Qualifications
- Master’s Degree in life sciences, business, education, or a related field
- Experience with Salesforce or Healthcloud CRM platforms
- Rare disease and / or complex therapy administration experience
Position Location & Travel
This position will be located in the Morrisville, NC office of United Therapeutics Cares. Currently this job is a hybrid role requiring at least three days per week in the office. In office requirements could increase based on business needs. This position will require candidates to have the ability to travel up to 20%.
Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities
