Position DescriptionThis Position is Open to TTUHSC Employees OnlyPerforms administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, para-professional or professional staff members.
Major/Essential Functions- Assists in translating organizational access priorities into operational plans with clear metrics, timelines, and accountability.
- Assists with implementing initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
- Referral Review -Assessing referrals for appropriateness as directed in the guidelines.
- Works with the Associate Managing Director of Administrative Operations Access Center
to collaborate with operational and clinical leadership to ensure access to protocols that
support capacity optimization, provider satisfaction, and balanced workloads. - Works with the Associate Managing Director of Administrative Operations Access Center
to manage day-to-day operations of the Access Center, including scheduling, call management, referral
handling, fax handling, patient payment plans, and related administrative workflows. - Works with the Associate Managing Director of Administrative Operations Access Center
to monitor KPIs such as call abandonment, speed-to-answer, average handle time, calls offered,
calls answered, calls outbound, average time in queue, scheduling accuracy, referral turnaround, and fax handling timeliness. - Works with the Associate Managing Director of Administrative Operations Access Center to ensure staffing models, training programs, and workflows scale with organizational needs.
- Provide leadership, mentoring, and coaching to Access Center supervisors and staff. Foster a culture rooted in service excellence, accountability, and continuous learning.
- Works with the Associate Managing Director of Administrative Operations Access Center
to partner with HR to shape recruiting, onboarding, career pathways, and performance management
practices within the Access Center. - Works with the Associate Managing Director of Administrative Operations Access Center for operational
improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in
patient access workflows. - Works with the Associate Managing Director of Administrative Operations Access Center to implement
standardized procedures, quality audits, and feedback loops across all teams. - Works with the Associate Managing Director of Administrative Operations Access Center to support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.
- Works with the Associate Managing Director of Administrative Operations Access Center, who acts as
liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities. - Communicate thoughtfully and proactively with the Associate Managing Director of Administrative
Operations Access Center regarding performance, challenges, and improvement plans. - May represent the Access Center when the Managing Director and Associate Managing Director of
Administrative Operations Access Center are out. - Works with the Associate Managing Director of Administrative Operations Access Center to work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient
access systems. - Other duties as assigned.
Required QualificationsBachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and/or years of experience in the area of specialization or closely related field to equal a minimum of 8 years.
Preferred Qualifications- Experience working in health-related field.
- Experience designing and implementing educational activities with a diverse group of stakeholders.
- Experience working with physicians, clinics, and other advanced practice providers.
- Demonstrated proficiency in use of spreadsheets, databases, and material/curriculum design and implementation platforms (Zoom, PowerPoint, Adobe, Teams, Excel).
- Experience with Referral Management Programs.
- Current TTUHSC Employee.
BenefitsTTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
- Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
- Paid Time Off - Including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Pay StatementCompensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
