Position Summary:
The Associate Director will lead client engagements from assessment and strategy through solution design, implementation, adoption, and benefit realization, applying deep expertise in a primary technology or transformation discipline and sound healthcare business judgment. Working with healthcare executives, operational leaders, clinicians, IT teams, and subject matter experts, the Associate Director will identify high-value opportunities, develop actionable business cases and roadmaps, and coordinate multidisciplinary teams across IHS and BRG to guide scalable solutions. Engagements may span AI and automation, digital solution performance, and IT efficiency and transformation. This position offers advancement opportunities within a growing expert services and consulting firm.
Travel Requirements:
Willingness and ability to travel approximately 50%, depending on project requirements and client expectations, is required.
Responsibilities:
- Lead engagements or major workstreams, serving as a key client contact and managing scope, workplans, budgets, staffing, risks, dependencies, and deliverable quality.
- Translate complex financial, operational, clinical, and technology challenges into clear recommendations, executable plans, and executive-level communications.
- Coordinate IHS operational and clinical specialists, Analytics professionals, BRG AI specialists, client teams, and vendors to deliver integrated solutions with clearly defined responsibilities.
- Manage multiple engagements while maintaining delivery standards, client relationships, and engagement financial performance.
- Lead healthcare-focused AI and automation readiness assessments, evaluating workflows, data quality and accessibility, technology architecture, talent, governance, and organizational capacity for change.
- Develop prioritized use-case portfolios, business cases, and implementation roadmaps based on value, feasibility, risk, strategic alignment, and readiness.
- Design and help establish AI and Automation Centers of Excellence, including intake, prioritization, decision rights, delivery standards, resource planning, and performance monitoring.
- Serve as a technical and strategic lead for solutions combining native enterprise-platform capabilities, robotic process automation, low-code/no-code tools, generative AI, and agentic workflows, selecting the approach best suited to the business problem.
- Guide architecture, integration, development, testing, deployment, and support planning to create secure, reliable, scalable, and maintainable solutions.
- Establish appropriate quality controls, documentation, human oversight, exception handling, and monitoring in collaboration with AI, privacy, security, compliance, and clinical specialists.
- Move successful pilots into reusable enterprise capabilities through standardized components, operating procedures, training, ownership, and ongoing maintenance.
- Partner with IHS service lines to identify and implement technology-enabled improvements across revenue cycle and managed care, supply chain, workforce and shared services, patient access and ambulatory operations, and clinical and quality transformation.
- Work with domain experts to map current workflows, address process and data deficiencies, and design future-state operations before introducing or expanding automation.
- Align technology initiatives with enterprise strategy, operating-model changes, margin improvement, clinical priorities, and patient and workforce experience.
- Collaborate with the Analytics team on data requirements, performance measurement, dashboards, and decision-support needs, drawing on specialist capabilities as appropriate.
- Ensure clinical applications are developed and implemented with appropriate clinical leadership, validation, and oversight.
- Evaluate digital solutions for business and workflow fit, functionality, usability, interoperability, utilization, supportability, risk, and total lifecycle cost.
- Develop recommendations to optimize, extend, consolidate, replace, or retire solutions, distinguishing adoption and configuration gaps from structural technology limitations.
- Build scenario-based investment cases and capability-led platform roadmaps that account for integration, migration, training, operating costs, dependencies, and transition risks.
- Support IT efficiency initiatives involving workforce capacity, application rationalization, infrastructure, vendor and license spend, and service-delivery models, coordinating relevant specialists while protecting service quality and continuity.
- Lead adoption and change-management activities that improve effective technology use, user proficiency, and workflow performance-not just deployment or training completion.
- Establish performance baselines, accountable benefit owners, and measurement plans; validate results with operational leaders and Finance, distinguishing realized savings, revenue improvement, cost avoidance, and redeployable capacity.
- Lead and mentor consultants, business analysts, and technical professionals through balanced delegation, coaching, technical review, and career development.
- Contribute to recruiting, training, resource coordination, and reusable methodologies, tools, and delivery standards.
- Support business development through opportunity identification, engagement expansion, proposals, scope development, effort estimates, client presentations, and thought leadership.
- Evaluate technology vendors, emerging companies, and potential partners; help structure and manage pilots aligned with client needs, architecture, and investment priorities.
Qualifications
- At least 10 years of relevant consulting or advisory experience focused on healthcare technology, enterprise implementations, intelligent automation, operational transformation, or related disciplines is required.
- A degree in information systems, computer science, engineering, business analytics, finance, economics, healthcare administration, or a related field, or equivalent relevant experience, is required.
- Demonstrated experience leading consulting or advisory engagements, managing client relationships and multidisciplinary teams, and delivering projects within agreed budgets and timelines is required.
- Deep expertise in at least one relevant discipline-such as intelligent automation architecture, AI-enabled workflow transformation, enterprise technology implementation, or technology strategy-with sufficient breadth to lead integrated engagements is required.
- Practical experience assessing, designing, implementing, or scaling AI and automation solutions, including an understanding of generative AI and agentic workflows, their limitations, and appropriate controls, is required.
- Operational or consulting experience in at least one healthcare domain, such as revenue cycle, managed care, supply chain, workforce, patient access, ambulatory operations, or clinical transformation, and the ability to work effectively with experts in other domains are required.
- Working knowledge of enterprise architecture, application programming interfaces (APIs) and integration, data readiness, security and privacy considerations, testing, deployment, and ongoing support is required.
- Demonstrated ability to develop business cases, estimate implementation requirements, prioritize investments, and connect operational performance to financial outcomes is required.
- Excellent written, verbal, and executive presentation skills, including the ability to explain technical concepts clearly and build trusted relationships with business and technology leaders, are required.
- A high-level understanding of other BRG Healthcare practices and their interrelationships with Technology, AI, & Digital Solutions is required.
- Experience contributing to proposals, solution development, relationship expansion, and staff development is required.
- Experience establishing or operating an AI or Automation Center of Excellence is preferred.
- Experience architecting or leading delivery using one or more platforms such as UiPath, Automation Anywhere, Notable, Microsoft Power Platform-including Power Automate and Power Apps-or comparable technologies is preferred.
- Experience with healthcare enterprise platforms such as Epic, Workday, Salesforce, or comparable systems is preferred.
- Experience with responsible AI governance, vendor evaluation, model or solution assessment, and ongoing performance monitoring is preferred.
- Experience with digital adoption, application rationalization, IT operating-model design, technology spend optimization, or technology partner and startup collaborations is preferred.
Salary Range: $150,000 - $250,000
Job title and compensation to be determined based on qualifications and experience.
Candidate must be able to submit verification of legal right to work in the U.S., without company sponsorship.
