Associate Director, Residential Facilities - CGS, Sustainability and Operations Posting Number req27602
Department Residential Facilities
Department Website Link Location Tucson Campus
Address Tucson, AZ USA
Position Highlights The Associate Director, Residential Facilities - CGS, Sustainability and Operations, reporting to the Director of Residential Facilities, provides oversight and leadership, including supervision for conferences and guest services and sustainability staff; oversees an annual budget in excess of $1M to provide a residential experience to conference guests to further the departmental and university objectives related to student success, recruitment, and retention; participates in long range and strategic departmental planning; and serves on the departmental Housing & Residential Life Leadership Team. This position plays a key role in managing, coordinating and overseeing processes that facilitate operational activities within Housing & Residential Life. These include conferences and guest services, sustainability, special projects and training. This position oversees various special projects and operations for the facilities unit to include move-in, RFP's, vendor contracts and serves on several departmental and unit committees. This position is responsible for the development, implementation and facilitation of a training program for the facilities unit as well as assists with cross unit training opportunities. This position requires driving University vehicles and/or golf carts and ability to drive according to the University Fleet Safety Policy.
Duties & Responsibilities Conferences andGuest Services:- This positionoversees and manages the annual budget for CGS and Sustainability Operations& Initiatives (50k) in excess of $1,000,000, including revision ofexpenditure priorities as required, development of budgetary enhancementsrequired to meet functional goals and objectives, and documentation andevaluation of work assigned to CGS, Sustainability, Facilities Management,contracted service vendors and others performing work related to assigned unitand/or projects; all to ensure the department meets budget expectations.
- Providesdirection and oversight to ensure an efficient customer service program forconferences and guest services.
- Develops andexecutes a comprehensive marketing strategy to attract both internal (U of Aaffiliated) and external entities to the summer conference program.
- Intentionallyestablishes and maintains effective relationships with key campus partners andservice providers; business and civic organizations; and other similarorganizations to market the conference program.
- Ensures thatthe appropriate staffing and resources are in place to meet the needs ofconference guests, in line with established Conference Services philosophy andfinancial resources.
- Identifies newavenues to increase summer conference business.
- Maintains datarelated to the conference program such as guest counts, staffing patterns, cost-benefitanalysis, guest perceptions, etc. that will enable data-driven decision-makingprocesses.
- Works toseamlessly integrate Residential Education staff, Desk Operations Staff, andother appropriate staff into the Conference Services operational model. Amajority of the students support the CGS program. This position sets expectations, implementstraining, and participates in disciplinary actions/concerns.
- Oversees annualand on-going Conferences and Guest Services (CGS) assessment activities andrecommend improvements to better serve CGS staff and clients and has oversightof departmental conference rooms and guest apartments.
ResidentialFacility Operations:- Assists withvarious departmental activities during the August student move-in process toinclude overseeing the coordination of pre-arrival move in items withcontracted vendors.
- Providesinnovative guidance and unifying leadership for departmental Winter and Springmove-out operations, respectively.
- Coordinatesoperational activities and delivery of services with crucial campus partnersand vendors, including but not limited to: University & Student Services,Facilities Management, Disability Resource Center, Waste Management, StudentUnions & Arizona Catering, Parking & Transportation Services,Centennial Hall, Environmental Resources 2, Room & Course Scheduling, U of AGlobal, Fraternity & Sorority Programs, Thrive Center, Campus Recreation,Office of Sustainability, New Student Orientation, Campus Pantry, and others asassigned.
- Regularlyreview and update departmental and unit business and operational processes,guidelines and practices, policies, procedures, and protocols, to optimizeoperational efficiency and effectiveness, and to ensure adherence to federal,state, university, and Housing laws, policies, and procedures.
- As a key memberof Facility Operations Leadership team, this role coordinates requiredassistance from the Maintenance, Custodial and Access Control areas.
- Coordinatesprojects, communication and training with Residential Education staff and otherdepartment units and develops effective ideas and solutions to problems as theyarise in the field and manages student and parent outreach when working throughstudent concerns and facility related issues.
- Other duties asassigned.
Training andDevelopment:- Develop, implement,and evaluate a comprehensive training plan for various units within ResidentialFacilities. Serve as a facilitator for facilities training as well ascross-unit/departmental training.
- Oversee theResidential Facilities training programs for all areas - coordinating,developing, and facilitating training initiatives or both staff and supervisorsacross all Residential Facilities' units in collaboration with supervisors andResidential Facilities Leadership. Work with supervisors and train the trainerbut when required, would deliver and implement training with all the facilitiesstaff.
- Maintains acomprehensive library of training materials and resources for all ResidentialFacilities units, ensuring content remains current and is reviewed and updatedannually.
- Develops andfacilitates joint training programs with Residential Education, includingprofessional staff and student staff training to support effectivecollaboration and operational excellence.
- Assessestraining needs and implements programs that promote employee development,compliance, safety, and best practices across Residential Facilitiesoperations.
SustainabilityOperations: - Oversee andprovide guidance to the Senior Coordinator-Sustainability Operations &Initiatives to implement effective sustainability training, programming, andinitiatives for Housing & Residential Life.
- Develops andimplements collaborative efforts between Sustainability and other departmentalunits, campus, and community partners.
- Overseescompletion of Sustainability Operations & Initiatives annual report.
- Collaboratewith Housing Custodial Services to coordinate effective recycling and wastecollection in the dorms, in coordination with Facilities Management, andconduct on-going evaluation and process improvement related to recycling andwaste collection.
DepartmentalLeadership, Project Management and Strategic Initiatives:- This positionleads the decision making to establish priorities, implementing changes andallocating resources as they pertain to the areas that they oversee.
- Develop andcommunicate clear expectations of 2-4 direct and 76-79 indirect reports (includingstudent employees) that are in line with the mission and vision of theindividual unit as well as Housing & Residential Life.
- Supervises,train sand evaluates the Manager of Conferences & Guest Services, theSenior Coordinator of Sustainability Operations & Initiatives, and other staffassigned while providing philosophical direction and oversight to Conferences& Guest Services and Sustainability Operations & Initiatives.
- Represents theDirector of Housing Residential Facilities to other Housing units as well as todivisional and institutional partners, as requested, and assumes the role ofDirector of Housing Facilities Services if needed, in the event of theirabsence.
- Coordinates andcommunicates project-related updates, issues, risks, and resolutions with theDirector of Residential Facilities.
- Monitors andreports project status, achievements, and upcoming milestones, ensuringalignment with departmental priorities and Housing & Residential Lifeoperational needs.
- Demonstrateseffective project leadership by defining project scope, requirements, goals,budgets, timelines, and deliverables while ensuring successful projectcompletion.
- Collaborateswith internal and external partners to support planning, implementation, andcontinuous improvement initiatives related to facilities operations andresidential services.
- Participates indepartmental, divisional, and University committees, task forces, and workinggroups as assigned.
Attend relevantconferences, workshops, and professional development programs to enhanceexpertise in facilities operations, conference and guest services,sustainability, and related areas. - Performsspecial projects and other duties as assigned in support of Housing &Residential Life strategic goals and operational objectives.
- Acts asambassador of Housing and the University by promoting a positive image throughcourtesy, professionalism and diplomacy, builds positive, long-term workingrelationships through respect, cooperation, trust, and appropriatecommunications, participates as an effective team member by contributing ideas,encouraging others and supporting team decisions, develops, evaluates andimproves unit and departmental processes to ensure collaboration across allunits and functional areas within Housing and Residential Life and acts as avalued resource, leads in areas of expertise, and shares lessons-learned.
- Cell phonerequired for remote connectivity.
Knowledge,Skills & Abilities (KSAs):- Knowledge of administrationpractices and personnel management.
- Workingknowledge of Microsoft Office products such as: Excel, Word, Power Point andOutlook.
- Skill inplanning and supervising operations typical of a large residential housing unit.
- Skill andexperience in programming, consensus building, contract negotiation, projectadministration, and conflict resolution.
- Skill with workrelated resources - i.e.: codes; application of scheduling, budgeting, andspecification development.
- Ability toeffectively communicate.
- Ability tocollaborate with all participants within Housing and other campus partners.
- Ability to research and comprehend relevant local and international building codes.
- Ability to worksuccessfully as a cooperative team player and communicating effectively withinvarious groups.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications - Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Seven (7) years of related work experience, including three (3) years of managerial experience, or equivalent combination of education and work experience.
- Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.
Preferred Qualifications- StarRez Housing Software experience.
- Experience working in an educational environment.
- Three years' lead/supervisory experience, preferably in the related work setting.
FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job FTE 1.0
Work Calendar Fiscal
Job Category University Operations
Benefits Eligible Yes - Full Benefits
Rate of Pay $86,870 - $112,932
Compensation Type salary at 1.0 full-time equivalency (FTE)
Grade 11
Compensation Guidance The
Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The
Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our
