Salary: See Position Description
Location : Ramapo College, Main Campus - Mahwah NJ
Job Type: Full-Time
Job Number:Core: Student Well-Being Core
Department: Residence Life
Opening Date: 11/10/2026
FLSA: Exempt
Bargaining Unit: MN
DescriptionJOB SUMMARYThe Associate Director of Residence Life; Housing Operations provides strategic and operational leadership for the Office of Residence Life, helping to create a positive, student-centered residential experience. Reporting to the Director of Residence Life, this position oversees the day-to-day administration of housing operations, including occupancy management, housing assignments, room selection, and related administrative processes. Assist the Director of Residence Life with the overall management of the department.
The Associate Director works collaboratively with campus partners to ensure efficient operations, enhance the student experience, and support departmental and institutional goals. As the department's primary administrator for housing operations, the Associate Director exercises significant independent judgment and serves as a key resource for students, families, and colleagues. The position also assumes departmental leadership responsibilities in the absence of the Director of Residence Life.
Examples of DutiesEssential Duties and ResponsibilitiesHousing Operations & AdministrationResponsible for the daily administrative operations of the Residence Life housing process. Develop, implement, and administer housing policies and procedures related to housing assignments, room changes, occupancy management, and student housing records.
Coordinate and oversee the housing assignment process, including but not limited to specialty housing areas (Gender Inclusive, Recovery Housing), housing accommodations, Housing Selection, Spring Intent process, winter break and summer housing assignments. Maintain accurate housing records and compile housing occupancy and statistical reports on a regular basis. Monitor housing administrative procedures and communicate operational updates to Residence Life staff on a regular basis
Oversee the administration and functionality of the housing management software system, ensuring operational efficiency. Work directly with vendor on issues and concerns.
Reviews and edits Residence Life promotional materials including housing brochures, Housing Selection, Housing Agreements and any other housing related forms.
Serve as the departmental liaison with the Office of Specialized Services, Student Accounts, Payroll, Roukema Center for International Education, Educational Opportunity Fund (EOF), Athletics and other campus departments as needed.
Ensure timely and accurate housing and meal plan billing each semester in collaboration with the Program Assistant and Student Accounts.
Develop and implement strategic plans, goals and objectives for retention of residential students.
Student ServicesPromote exceptional customer service through efficient and responsive housing administration. Serve as the primary point of contact for parent and student housing concerns, exercising independent judgment to address and resolve issues in a timely and professional manner. Escalate matters to a supervisor only when circumstances warrant administrative review or intervention.
Counsel and advise students regarding housing assignments. Meet individually with students experiencing housing insecurity to assess their circumstances and determine their eligibility to remain on campus during periods when the College is closed.
Student Mailroom OperationsOversee the daily management of the student mailroom, including hiring student staff, training, scheduling, as well as, receipt, processing, organization and distribution of student mail and packages. Establish and maintain efficient mailroom procedures that ensure accurate tracking, timely distribution and secure handling of mail and packages.
Staff Supervision & LeadershipSupervise, train, mentor and evaluate the full time Program Assistant. Ensure the Program Assistant maintains current knowledge of housing policies and procedures to provide accurate information to students and campus constituents.
Responsible for keeping the entire Residence Life team abreast of housing updates on a weekly basis and when necessary.
Provide guidance, support and training to professional and paraprofessional Residence Life staff regarding housing operations on a regular basis. Supervise student office assistants.
Share responsibility for coordinating and facilitating the recruitment, selection, and onboarding of professional Residence Life staff.
Participates in a shared after-hours support rotation, providing phone support when emergency or critical issues (or in some cases respond to campus) are escalated by on-call staff and helping coordinate the appropriate response.
Departmental Representation & CollaborationRepresent Residence Life at Admitted Students Days, Open Houses, Orientation programs, and other College recruitment and outreach events. Develop and deliver presentations and facilitate informational sessions on Residence Life, housing, residential programs, policies, and the on-campus living experience to prospective and current students, parents, and families, and other campus or external audiences
Collaborate with campus partners to support student success, retention and ensure effective delivery of housing services. Serve on College committees and special projects as needed.
Assume leadership responsibilities for the department in the absence of the Director of Residence Life.
New Student Check-InAssume primary responsibility for the planning, coordination, implementation, and assessment of new student check-in and move-in operations. Develop and manage comprehensive operational plans, coordinate campus-wide partners and staffing, oversee communication and training, address real-time operational challenges, and ensure that check-in activities align with institutional goals and provide a welcoming experience for students and families.
Other DutiesPerform other duties and responsibilities as assigned.
QualificationsMinimum QualificationsMaster's degree in College Student Personnel Administration, Higher Education Administration, Educational Leadership or a closely related field.
ExperienceMinimum of four years of progressively responsible housing operations or residence life experience, post-masters. Minimum of two years of experience supervising full-time professional staff.
Experience managing housing operations and administrative processes in a residential campus environment. Experience with housing management software. Experience with Banner or similar student information system preferred.
Strong supervisory experience with demonstrated ability to work independently, manage conflicting priorities and meet deadlines. Ability to make independent decisions. Ability to manage high-volume workload and manage concurrent projects, while working with multiple stakeholders and as part of a team.
Knowledge, Skills and AbilitiesThorough knowledge of residence life administration, housing operations and student development principles.
Demonstrated ability to manage multiple priorities and complex administrative processes while meeting deadlines. Excellent verbal, written, interpersonal, and customer service skills. Demonstrated supervisory, leadership, training and staff development experience. Strong proficiency with computer applications and housing management systems.
Knowledge of FERPA, ADA, FHA, Title IX, Clery Act, and other relevant compliance standards.
Ability to maintain confidentiality and exercise sound professional judgement. Ability to collaborate effectively with students, faculty, staff and campus partners
Supplemental Information To learn more details, visit our
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Do you have a Master's degree in College Student Personnel Administration, Higher Education Administration, Educational Leadership or a closely related field?
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Do you have at least two years of experience supervising full-time professional staff?
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