Job Type
Full-time
Description
The Associate Director of Global Field Operations leads the worldwide installation, commissioning, maintenance, and field service of Boulder Imaging technologies. Reporting to the Director of Global Field Operations, this role is accountable for safe execution, on-time and on-budget project delivery, service performance, and customer satisfaction across domestic and international operations.
The Associate Director develops global field operations processes, leads managers and technical teams, and builds qualified contractor and service partner networks. Working closely with Project Management, Engineering, Professional Services, Sales, and Supply Chain, this leader ensures successful project delivery and reliable performance of installed systems. The role calls for initiative, transparent communication, accountability, humility, and a collaborative leadership style that develops team capability and culture.
Requirements
Strategy and Team Leadership- Develop and implement global field operations strategies, policies, and procedures aligned with business priorities and customer needs.
- Lead, hire, mentor, and develop field engineers, commissioning engineers, technicians, managers, and service partners; establish clear expectations, performance measures, and succession plans.
- Build a culture of safety, ownership, collaboration, accountability, and continuous improvement; recognize successes and address performance challenges constructively.
- Develop technical and leadership training programs and consistent onboarding for employees and contractors.
- Manage complex initiatives involving internal and external stakeholders with competing priorities; communicate realistic commitments and delivery expectations.
Project Delivery and Risk Management- Oversee field execution from pre-construction and site readiness through mobilization, installation, pre-commissioning, commissioning, customer acceptance, and project closeout.
- Partner with Project Management to coordinate schedules, resources, budgets, and risk mitigation across concurrent projects and geographic regions.
- Ensure projects meet schedule, budget, safety, and quality expectations; identify and escalate project and business risks.
- Define acceptance criteria and verify completion of field inspections, testing, certifications, acceptance records, and closeout documentation before handoff.
- Develop and report project delivery, quality, safety, and resource performance metrics to leadership.
Technical Operations and Customer Service- Provide technical oversight of field engineering, construction, installation, commissioning, and troubleshooting for precision electromechanical equipment and integrated hardware, software, and networks.
- Establish field work procedures, quality assurance standards, safety practices, and measurable performance requirements.
- Direct preventive maintenance, corrective repairs, upgrades, remote support, and field response for installed systems; establish service coverage and escalation processes across time zones.
- Serve as a key liaison among customers, EPC organizations, Project Management, Professional Services, and senior leadership throughout installation, handoff, and ongoing service.
- Own significant customer escalations and recovery plans, clearly communicating progress, resources, and commitments.
Operational Excellence and Partner Management- Standardize installation and service procedures, work orders, troubleshooting guides, quality controls, and knowledge management practices.
- Monitor and report safety, quality, utilization, service response and restoration times, first-time fix rates, backlog, and customer satisfaction.
- Use field failures and customer feedback to improve product reliability, service readiness, and maintainability in partnership with cross-functional teams.
- Build and manage domestic and international EPC, vendor, subcontractor, and service partner networks; set qualification, training, quality, and performance standards.
- Develop and manage departmental budgets and forecasts; control labor, travel, contractor, warranty, inventory, and project costs and address variances.
Safety, Compliance, and Security- Establish and enforce field safety training, procedures, inspections, and audits consistent with applicable OSHA requirements, local regulations, and customer site rules.
- Coordinate with Engineering and security leadership to implement technical and security requirements.
- Ensure compliance with approved procedures for customer access, remote connectivity, software changes, and data handling; promptly escalate safety, security, and technical risks.
Required Qualifications and Skills- At least 8 years of field experience servicing complex electromechanical systems, including at least 5 years leading technical teams.
- Demonstrated leadership of geographically distributed teams, concurrent field projects, vendors, subcontractors, budgets, and performance metrics.
- Experience planning and coordinating field technicians and contractors, with strong project ownership and organizational skills.
- Working knowledge of precision equipment, integrated hardware and software, IT/OT networks, field service logistics, and return merchandise authorization (RMA) processes; ability to guide complex troubleshooting.
- Strong analytical judgment, interpersonal skills, documentation practices, and customer-facing and executive communication.
- Ability to lead through ambiguity, adapt to changing priorities, work independently, and collaborate effectively across functions.
- Demonstrated commitment to a safety-first approach.
- Proficiency with Microsoft Office, SharePoint, and field service, customer management, and operational reporting systems.
Education and Experience- BA/BS degree or equivalent technical education, including an associate degree, apprenticeship, or certification, in a relevant discipline such as electrical work, construction, controls/automation, engineering, mechatronics, computer information systems, or networking.
Work Requirements- Ability to lift 35-50 pounds, or work with a team for heavier lifting.
- Flexibility to support customer needs outside standard business hours, including evenings and weekends.
- Domestic and international travel, potentially less than 20% of the time, sometimes on limited notice.
Benefits- Medical and Dental Insurance plans through Cigna
- FSA and HSA plans. Employer contribution to HSA
- Vision plans through Sun Life VSP providers
- 401(k) plus fully vested match
- Employer paid LTD, Life Insurance and AD&D, Travel Assistance
- Employee Assistance Program
- Voluntary Life Insurance and AD&D
- Voluntary STD insurance with no EOI
- Supplemental Coverages:
- Voluntary accident insurance
- Voluntary Critical Illness
- Voluntary Hospital Indemnity
- Voluntary Legal and ID Theft
Salary $145,000 to $160,000
Job TypeFull-time, Exempt
Salary Description
$145,000 to $160,000
