Job Title: Associate Director - Emergency Response
Department: Operations Support
Reports To: VP of Mitigation
Location: Boca Raton, FL
FLSA Status: Exempt
Travel: 25% (75% in office, not hybrid). Travel could be 50% during CAT season.
SummaryThe Associate Director - Emergency Response is a mission-critical leadership role focused on managing and enhancing all emergency response operations for BlueTeam's commercial restoration division. This position serves as the central point of coordination and oversight during natural disasters, catastrophic loss events, and urgent mitigation scenarios. Responsible for ensuring rapid resource deployment and maintaining operational continuity, this individual oversees strategic planning, dispatch logistics, and regulatory compliance. The Associate Director works closely with internal teams and external partners to ensure safe, efficient, and effective execution of all emergency response efforts.
Essential Duties and ResponsibilitiesLeadership and Oversight- Provide direct oversight and leadership of the Logistics Team and Restoration Team, ensuring effective coordination, communication, and responsiveness during all emergency events.
- Lead all aspects of emergency mobilization efforts, including resource allocation, team deployment, and site readiness.
- Serve as primary operational liaison between the operations management teams and field teams during disaster responses.
- Supervise and mentor Superintendents and field teams during emergency activation.
Planning and Strategy- Develop and implement emergency response protocols and rapid mobilization strategies.
- Support pre-catastrophe preparation efforts, including staging and contingency planning.
- Build and maintain a qualified pool of national emergency response vendors to support surge capacity and ensure scalable response capabilities during large-scale events.
- Maintain and regularly update a database of available assets, personnel, and emergency response resources.
- Manage the dispatch tree and dispatch strategy.
Safety and Compliance- Develop and implement corrective action plans for non-compliant field practices.
- Collaborate with the Environmental Health & Safety team to promote a proactive safety culture across all teams.
- Coordinate with logistics, dispatch, and safety personnel to ensure operational readiness 24/7.
- Ensure compliance with IICRC standards, OSHA safety regulations, and all other applicable regulatory bodies in all emergency field operations.
Training and Development- Develop emergency response training modules in collaboration with internal safety and operations teams.
- Facilitate scenario-based training exercises and readiness drills for field personnel.
- Assist in onboarding, training, and performance evaluation of emergency response personnel.
Evaluation and Client Engagement- Conduct post-response reviews to identify improvement opportunities and document best practices.
- Act as a subject matter expert in response planning for enterprise clients and participate in client briefings or preparedness workshops.
Supervisory Responsibilities- Yes - This role directly oversees the Dispatch team, Restoration Superintendents, and field emergency response staff.
QualificationsEducation and/or Experience- 5-7 years in mitigation or restoration services, including at least 3 years in a leadership role; commercial restoration experience strongly preferred.
- Proven ability to lead high-performing teams in time-sensitive, high-pressure environments.
- Effective communication and leadership skills.
- Strong working knowledge of commercial restoration protocols, including water, fire, mold, and biohazard remediation.
- Familiarity with CAT response logistics, including power distribution, temporary equipment, and large-scale mobilization.
- IICRC WRT certification required; ASD, FSRT, AMRT, or other advanced certifications strongly preferred.
- Ability to travel on short notice and remain deployed for extended periods during CAT events.
Knowledge, Skills, and Abilities- Strong proficiency in Microsoft Office Suite.
- Excellent organizational and time management skills.
- Familiarity with IICRC protocols, OSHA standards, and project safety procedures.
- Proficiency in restoration and scheduling software (e.g., DASH, MICA, Xactimate).
- Familiarity with industry-standard field technology and tools (e.g., FLIR cameras, moisture meters, mobile data collection apps, tablets).
- Ability to manage multiple projects in a fast-paced environment.
Physical Requirements and Work Environment- Ability to work extended hours, including evenings and weekends, to meet project demands.
- Physically capable of walking job sites, climbing ladders, and lifting materials up to 50 lbs.
Language SkillsAbility to read and comprehend complex instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning AbilityAn ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl. The employee must also occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
