Reliable transportation for travel to various sites
Responsibilities
Oversee recruitment, onboarding, and development of the Clinical Operations Team
Supervise nurse and MA leadership and manage Clinical Operations Team indirectly
Ensure comprehensive training in high-risk areas for staff
Develop and implement performance expectations for team members
Implement corrective actions when necessary for clinical staff
Promote teamwork between clinical and non-clinical staff
Support educational opportunities for nursing and medical assistant students
Manage clinical resources to maintain high-quality patient care
Participate in process development and quality initiatives
Engage in strategic planning to meet organizational goals
Provide clinical oversight for the Mobile Health Program
Collaborate with peers to ensure operational efficiency across sites
Benefits
Opportunities for professional growth and development
Supportive work environment promoting teamwork
Engagement in strategic initiatives impacting community health
Access to educational resources for student mentoring
Participation in quality improvement initiatives
Full Job Description
Job Type
Full-time
Description
The Associate Director of Clinical Operations (ADCO), at the direction of the Director of Clinical Operations (DCO), is responsible for the implementation of clinical support activities across Westside Family Healthcare (WFH) sites in Kent County, contributing to enhanced teamwork and patient experience. Personnel responsibilities include directly supervising the nursing and medical assistant teams. Important areas of focus include staff recruitment, training, development, and performance evaluation; facilitating safe, quality, team-based care; and supporting Westside's strategic initiatives.
Core Responsibilities
In partnership with the DCO and Human Resources, oversee the recruitment, onboarding, and ongoing professional development of the Clinical Operations Team to ensure appropriate staffing with qualified, well-trained and high-performing team members.
Directly supervise nurse and MA leadership, and indirectly supervise the Clinical Operations Team members, through the organization's reporting structure.
Ensure adequate training of staff, particularly in high-risk areas such as vaccine and medication administration and management, and point-of-care testing, facilitating patient safety and compliance with regulatory requirements (such as CLIA, VFC, and HRSA).
In collaboration with the DCO, develop and implement clear and consistent performance expectations, and provide or direct the provision of formal and informal feedback on the performance of members of the Clinical Operations Team.
Working closely with the DCO and HR, implement appropriate corrective actions, up to and including termination, to members of the Clinical Operations Team, when needed.
Promote and foster an atmosphere of teamwork and excellence among clinical and non-clinical staff, serving as a liaison between teams.
Support educational and preceptor opportunities at WFH for nursing and medical assistant students.
Ensure that resources managed by the Clinical Operations Team, including clinical equipment, supplies, medications, and vaccines, are appropriately maintained to facilitate the provision of safe, high-quality care, and to mitigate risk.
Participate in the development, implementation and improvement of clinical and non-clinical processes and quality initiatives, as directed by the DCO.
Contribute to organizational meetings and other collaborations, as directed by the DCO.
Engage in strategic and operational planning of the organization and implement and maintain operating plans to meet strategic goals and objectives.
Partner with Site Operations to provide clinical oversight for the Mobile Health Program serving rural communities in Kent and western Sussex counties.
Collaborate with the Associate Director of Clinical Operations in New Castle County to provide leadership and oversight of daily clinical operations, support staff, and ensure adherence to organizational policies, procedures, and regulatory requirements.
Other duties as assigned
Requirements
1. Registered Nurse, licensed in Delaware
2. Bachelor's degree in nursing or related field
3. At least 2 years of clinical leadership experience
4. Current basic life support certification
5. Reliable transportation and ability to travel to other Westside Family Healthcare sites
