Associate Director of Business Operations & Support Services

Associate Director of Business Operations & Support Services

Job no: 560530
Work type: Management (MPP)
Location: Monterey Bay
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)

Classification: Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $9,842 - $10,217* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: August 16, 2026
Recruitment Status: Open Until Filled

PURPOSE:

Under the general direction of the Associate Vice President for Facilities Management, the Associate Director of Business Operations and Support Services provides strategic leadership and administrative oversight for the department's business operations, financial management, and support services. The incumbent directs the administrative infrastructure that enables Facilities Management to effectively support the University's mission by overseeing budget and financial planning, business operations, administrative services, Work Control, customer service, facilities coordination, contract administration, data analysis and reporting, and continuous process improvement.

The Associate Director serves as the department's principal business operations leader and is responsible for developing and implementing sound business practices, ensuring fiscal stewardship, regulatory compliance, and operational excellence across all administrative functions. The incumbent serves as the primary liaison with Human Resources on personnel matters and with the Campus Budget Office on financial planning, reporting, and resource management, while providing strategic counsel to the Associate Vice President and departmental leadership on business operations, organizational effectiveness, and financial decision-making. The position leads and develops a multidisciplinary team of business operations professionals and fosters a collaborative, customer-focused culture that supports the Facilities Management Department's strategic goals and the broader mission of California State University, Monterey Bay.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Leadership and Administration

Provides leadership for the Business Operations unit by fostering accountability, collaboration, continuous improvement, and customer service excellence. Supervises budget staff, Facilities Coordinators, Work Control personnel, and other business operations staff, including performance management, coaching, employee development, and succession planning.

Partners with departmental leadership to develop and implement policies, procedures, and business practices that improve operational effectiveness and ensure compliance. Advises leadership on budgets, personnel, contracts, and administrative matters while coordinating resources across Facilities Management.

Represents Facilities Management in campus and CSU system initiatives and serves as liaison with the Chancellor's Office and external stakeholders. Ensures timely and accurate submission of required fiscal and administrative reports.

Budget and Financial Management

Provides strategic leadership for departmental budgeting, financial planning, forecasting, and resource allocation. Develops and administers operating and capital budgets, monitors financial performance, identifies fiscal risks, and provides financial analysis to support executive decision making.

Oversees financial reporting, budget administration, and compliance with CSU and University policies. Collaborates with campus partners to negotiate and administer contracts, memoranda of understanding, and service agreements while evaluating funding strategies and cost recovery models. Directs staff responsible for budget development, financial reporting, and capital project financial management.

Administrative Services

Oversees departmental administrative operations and serves as the primary liaison to Human Resources for recruitment, classification, compensation, payroll, labor transactions, and personnel actions. Ensures compliance with CSU policies and collective bargaining agreements while supporting workforce planning and organizational effectiveness.

Work Control and Business Systems

Directs the Work Control function, ensuring efficient management of service requests, work orders, staffing, workflows, and customer service. Oversees work order, labor, and cost data to support financial accountability and performance reporting. Collaborates on the implementation and optimization of enterprise systems, including IWMS and related operational technologies.

Data Analysis and Reporting

Provides leadership for operational and financial reporting, performance measurement, and regulatory compliance. Develops reports, dashboards, and key performance indicators that support decision making and continuous improvement. Establishes and maintains standard operating procedures to ensure consistent business practices across Facilities Management.

Office Management and Customer Service

Oversees office administration, travel coordination, departmental communications, and administrative support functions. Leads customer service initiatives by establishing service standards, monitoring performance metrics, analyzing customer feedback, and promoting a culture of service excellence throughout Facilities Management.

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of accounting, budgeting, financial management, public administration, organizational management, and construction project accounting principles. Demonstrated ability to analyze complex financial and operational information, develop strategic recommendations, and communicate effectively with executive leadership and diverse stakeholders.

Strong skills in financial planning, forecasting, budgeting, fund accounting, financial analysis, project management, reporting, and the use of enterprise financial systems, spreadsheets, and database applications.

Ability to manage multiple priorities, lead organizational change, supervise professional staff, develop innovative business solutions, build collaborative relationships, and maintain a strong commitment to customer service and continuous improvement.

MINIMUM QUALIFICATIONS:

• Bachelor's degree with a major in accounting, business administration, finance, or a closely related field, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Equivalent to five (5) years of progressively responsible experience leading budget development, fiscal planning, financial analysis, and resource allocation for a Facilities Management organization or a similarly complex operational environment in higher education, government, or the private sector.
• Demonstrated experience overseeing the development, administration, monitoring, and forecasting of large operating and capital budgets, including long-range financial planning, cost analysis, financial modeling, and ensuring compliance with applicable laws, regulations, policies, and funding requirements.
• Significant experience analyzing financial and operational data to support executive decision-making, establish funding priorities, identify efficiencies, and develop recommendations that align fiscal resources with organizational strategic goals.
• Demonstrated success providing leadership and supervision for professional and administrative staff, including hiring, mentoring, performance management, succession planning, employee development, and fostering a collaborative, customer-focused work environment.
• Proven ability to lead multiple complex initiatives simultaneously while balancing competing priorities, managing organizational change, and delivering results in a dynamic, fast-paced environment with diverse stakeholders.
• Exceptional analytical, organizational, and communication skills, with the ability to translate complex financial information into clear recommendations for executive leadership and build effective partnerships across departments.
• Demonstrated leadership in developing innovative financial strategies, improving business processes, implementing operational efficiencies, and promoting continuous improvement while maintaining a strong commitment to customer service and organizational excellence.

PREFERRED QUALIFICATIONS:

Equivalent to a bachelor's degree with a major in accounting, business administration, finance or a closely related field OR any combination of education and/or experience which provides the required knowledge and abilities.

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.

SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
• This position has been designated as a sensitive position with:
  • access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards
  • authority to commit financial resources of the university through contracts greater than $10,000
  • access to, or control over, cash, checks, credit cards, and/or credit card account information
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS:

This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Empl