Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Provides strategic and operational leadership for occupancy management and housing assignments within Housing and Residence Life. Oversees occupancy planning, housing assignment processes, housing systems, and staff to ensure effective residential operations and a positive student experience. Directs occupancy forecasting, applications, assignments, waitlist administration, billing coordination, and key operational transitions. Leverages data, reporting, and process improvement initiatives to maximize housing utilization and enhance service delivery and operational effectiveness.

Responsibilities

KEY RESPONSIBILITIES:
1. Supports the Director of Housing & Residence Life Operations in developing and implementing departmental occupancy management strategies and operational priorities
2. Supervises Housing Coordinators and the Operations Analyst, including staff development, performance management, coaching, and ongoing training
3. Oversees housing assignment processes including applications, room selection, room changes, waitlists, cancellations, and check-in/check-out procedures
4. Ensures effective administration, configuration, testing, and operational integrity of housing management systems and related technologies
5. Monitors occupancy trends, assignment data, and reporting metrics to support data-informed decision-making and occupancy optimization
6. Oversees occupancy-related billing processes, including housing charges, cancellation fees, pro-rated billing, and reconciliation coordination with campus partners
7. Ensures compliance with housing eligibility requirements, University policies, housing license agreements, and applicable regulatory standards
8. Collaborates with Residence Life, Facilities, Operations, Enrollment Management, and other campus partners to support operational readiness and student success initiatives
9. Supports the planning and execution of large-scale operational processes, including move-in, move-out, room turnover, and transition periods
10. Assists with emergency response coordination and occupancy-related operational decision-making during critical incidents or campus disruptions
11. Provides leadership for occupancy-related customer service practices and assists in resolving complex or escalated student and family concerns
12. Serves as a subject matter expert for occupancy management policies, procedures, and system functionality
13. Reviews operational processes to identify risks, inefficiencies, and opportunities for continuous improvement and enhanced service delivery
14. Develops reports, assessments, and recommendations related to occupancy performance, assignment trends, and operational outcomes

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in Higher Education, Student Affairs, Education Administration, or a related field.

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Five (5) years of progressively responsible experience in Housing and Residence Life or a related Student Affairs functional area.

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Extensive experience with housing management systems (e.g., StarRez)
Strong background in occupancy planning, assignments, and housing operations
Experience working in a large, multi-facility or multi-campus residential environment
Previous experience supervising professional staff

Proposed Salary

The budgeted salary range is $73,160 - $87,000. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES
Demonstrated ability to lead through change and manage complex operational processes
Ability to be present on campus during non-business hours depending on operational needs, emergencies, or major departmental processes
Ability to manage multiple priorities, operational deadlines, and competing demands in a fast-paced environment
Ability to analyze occupancy data, trends, and operational reports to support strategic decision-making
Ability to supervise, coach, and develop professional staff while fostering collaboration and accountability
Ability to provide exceptional customer service and effectively resolve complex or escalated concerns
Able to handle multiple tasks or projects at one time, meeting assigned deadlines

KNOWLEDGE
Proficient with Microsoft Office Suite and housing management software

SKILLS
Skilled in relationship building with students, families, faculty, staff, campus partners, and external stakeholders
Excellent interpersonal, communication (written and verbal), organizational, time management, problem-solving, and presentation skills
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time