ASSOCIATE DIRECTORNEW YORK CITY, USA Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex across Monday, Tuesday, and Friday.
A benchmarked salary between $115,000 - $130,000 based on your level within our progression framework. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
As Associate Director you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.
WHAT YOU'LL BE DOING- Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social's best work in all areas of delivery.
- Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Born's development and thought leadership content, along with industry updates.
- Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies. Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
- Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly
- New business & growth: contributing to the winning new business through pitches and proposals, leading on the strategic direction. Developing Born Social's industry profile in the US through talks and presentations, blogs, webinars, etc.
WHO WE'RE LOOKING FOR- You have 4+ years experience in a Client Services role in an agency setting
- You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
- You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
- You've got experience in the commercial running of account work
- You've got a proven track record of retaining, developing and ultimately growing accounts
- You're passionate about improving client experience and love the relationship development needed to do this
- You've got experience working on integrated work that spans both media and creative with a social-first lens
- Ideally, you've worked on non-profits brands before and have an understanding of the category
NO GRIT NO PEARLNo Grit No Pearl is our creative mantra - a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn't about grind - it's about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we're proud of, created to the highest standard that makes a lasting impact.
VALUESOur values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.
See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.
Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.
Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.
Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.
Consciously Contribute...is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what's just, not what's easy or immediately self-serving.
PERKS AND BENEFITSEvery Born Social US employee is eligible for the benefits listed here on the Croud careers site, which include:
- 💎 20 days vacation a year + 12 public holidays
- 💎 Full Paid Medical Insurance (including dental and vision)
- 💎 Annual performance bonus
- 💎 401k matching plan
- 💎 Gym Membership contributions
- 💎 Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
- 💎 Free home office chair and screen
- 💎 Quarterly team offsites / Regular socials
- 💎 Free Citibike membership
- 💎 Recruitment referrals bonus
- 💎 Agile working policy
Standard working hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it will also be necessary on occasions to work outside of these hours).
