Associate Director - CRL

Infosys Limited Digital • $120K — $150K *
US-AnywhereRemote in United States
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 11+ years in sales/relationship management within BPM.
  • 10+ years in the CRL industry, understanding B2B space.
  • 5+ years in sales/account management in CRL or BPM.
  • Experience selling BPM services to CRL clients.

Responsibilities

  • Enhance market share through market development and competitive analysis.
  • Open diverse service lines within client accounts.
  • Prepare proposals and statements of work (SOWs).
  • Provide business-led insights during contract negotiations.
  • Identify and pursue cross-departmental opportunities within client organizations.
  • Maintain and strengthen client relationships.

Benefits

  • Remote work opportunities in the US.
  • Collaboration with top talent in the industry.
  • Focus on innovative and high-quality solutions.
  • Exposure to diverse service offerings in client accounts.
Full Job Description
Job details

Job Role

Associate Engagement Manager

Work Location

Anywhere in the US and/or Remote

State / Region / Province

Anywhere in the US and/or Remote

Country

USA

Domain

Global Markets

Interest Group

IBPO USA

Company

IBPO USA

Requisition ID

150504BR

Account Manager - CRL (Consumer, Retail, and Logistics)
Account Manager - Client Services

In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in the CRL domain. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients' business needs.

Key Responsibilities:
  • Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
  • Work towards opening diverse service lines in the account
  • Prepare proposals and SOWs in the portfolio
  • Provide business led view on items of contract negotiations
  • Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
  • Work towards maintaining healthy client relationships
Basic Qualifications:
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • 11+ years of experience, with strong sales/relationship management/account management experience within the BPM industry
Preferred Qualifications:
  • 10+ years of experience in the CRL industry, with good exposure and understanding of the B2B business space
  • 5 + years of strong sales/relationship management/account management experience either in CRL or BPM industry
  • Experience of selling BPM services and solutions to CRL clients
  • Strong understanding of the outsourcing industry
  • Business case creation
  • Financial ratios and analysis
  • Presentation skills
  • Ability to learn and appreciate business processes of Infosys and the client organization
  • Analytical ability
  • Ability to display initiative and work in a dynamic environment
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

Prepare for Your Interview

When applying for a position at Infosys Limited Digital, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company’s needs and values.

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Discover the exciting and rewarding career opportunities at Infosys Limited Digital. Search for open positions that align with your professional skills and interests. Infosys Limited Digital is looking for passionate, curious, and innovative team players ready to make a significant impact in the digital world.

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Industry
Information Technology
* Ladders Estimates

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