Raymond James Financial, Inc

Associate Director, Client Access Technology

Raymond James Financial, Inc • $130K — $155K *
Saint Petersburg, FL 33710In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in technology, focusing on software development and technical leadership.
  • Proven record leading delivery and support of enterprise applications in regulated environments.
  • Experience in the financial services sector with client-facing digital platforms is preferred.
  • Strong understanding of software engineering principles and software development lifecycle.
  • Experience in Agile practices, DevOps, and incident management.

Responsibilities

  • Collaborate with stakeholders to define requirements and establish project priorities.
  • Direct software projects using Agile practices, managing scope, schedule, and quality.
  • Oversee the delivery of both internally and vendor-provided software solutions.
  • Manage resource allocation, capacity, and engineering processes for the team.
  • Promote continuous improvement and innovation in engineering practices.
  • Lead and develop engineering talent, fostering a culture of accountability and growth.
  • Ensure operational excellence in production support and incident management.

Benefits

  • Medical, dental, and vision insurance options.
  • Life and accident insurance coverage.
  • Disability benefits and retirement savings plans.
  • Paid time off for vacation, holidays, and sick leave.
  • Parental leave options available.
Full Job Description
Job Description Summary
The Software Engineering Technology Associate Director leads the Client Access core engineering team responsible for building, enhancing, and supporting the Raymond James digital client experience. This role partners with Product, Architecture, business stakeholders, and technology teams to translate strategic priorities into secure, reliable, and scalable solutions. The manager provides technical and people leadership, oversees delivery and application support, and helps resolve complex technology issues that require coordination across multiple levels of the organization.

Job Description

This position follows our hybrid workstyle policy: expected to be in a Raymond James office location three days per week, with at least one of those days being a Monday or a Friday.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities
  • Product, Architecture, business stakeholders, and other technology leaders to define requirements, establish priorities, evaluate solution options, and ensure end-to-end process and data integration.
  • Direct projects and operational initiatives through the software development lifecycle, using Agile practices and measurable success criteria to manage scope, schedule, risk, quality, budget, and business outcomes.
  • Oversee internally developed and vendor-provided solutions, including vendor selection and coordination, implementation planning, integration, performance management, and ongoing support.
  • Manage workforce capacity, resource allocation, annual goals, and budgets; maintain consistent engineering processes, delivery standards, and team accountability.
  • Promote sound engineering practices, continuous improvement, and innovation while remaining current on relevant technology, financial services, and industry trends.
  • Lead, coach, and develop software engineers and technical leads; set clear expectations, provide timely feedback, support career development, and build a culture of trust, accountability, inclusion, and continuous learning.
  • Attract, develop, and retain talent; support workforce and succession planning; and ensure the team has the skills and capacity needed to meet current and future business priorities.
  • Establish operational ownership for production support, incident response, root-cause analysis, risk remediation, and service improvement, including participation in an on-call rotation when required.


Knowledge of:
  • Software engineering principles, application architecture, system integration, and the software development lifecycle.
  • Agile delivery practices, DevOps and release management concepts, production support, incident management, and continuous improvement.
  • Enterprise technology governance, risk management, information security, and controls appropriate to financial services.
  • Resource planning, budgeting, vendor management, and performance measurement.
  • Modern digital platform concepts, including scalable services, APIs, cloud-enabled technologies, observability, and resilient application design.


Skill in:
  • Leading engineering teams and delivering complex software initiatives involving both internally developed and vendor-provided solutions.
  • Translating business objectives into technical plans, delivery roadmaps, resource requirements, and measurable outcomes.
  • Evaluating application design and architecture, identifying technical and operational risks, and guiding teams toward practical solutions.
  • Applying Agile delivery practices and using metrics to improve delivery predictability, quality, and service reliability.
  • Managing budgets, vendors, staffing, and competing priorities in a complex enterprise environment.
  • Communicating clearly with technical and nontechnical audiences, influencing decisions, resolving conflict, and building consensus across teams.


Ability to:
  • Build and sustain a high-performing engineering organization by attracting, developing, coaching, and retaining diverse talent.
  • Set clear direction, establish high standards, delegate effectively, and hold individuals and teams accountable for measurable results.
  • Build trusted partnerships across Product, Architecture, business, operations, risk, security, and vendor teams to achieve shared objectives.
  • Use customer and business outcomes to guide priorities, decisions, processes, and service improvements.
  • Lead organizational and technical change, encourage innovative problem-solving, and adapt plans as customer, market, regulatory, and technology needs evolve.
  • Communicate complex information in a clear and compelling manner that supports timely decisions and coordinated execution.
  • Work effectively under pressure, manage competing priorities, and occasionally support a nonstandard schedule, including nights, weekends, or on-call responsibilities.


Education/Previous Experience:
  • At least 7 years of relevant technology experience, including software development and people-management or technical-leadership experience; an equivalent combination of education, training, and experience may be considered.
  • Experience leading the delivery and support of enterprise applications in a complex, regulated environment is preferred.
  • Financial services experience, particularly with client-facing digital platforms, is preferred.


Education
Bachelor's (Required)

Work Experience
General Experience - 10 to 15 years, Manager Experience - 6 to 10 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

About Raymond James Financial, Inc

The Raymond James Technology and Communications Investment Banking Group is a committed and thoughtful partner that provides a full range of investment banking services and best practices. The group is comprised of experienced professionals that have extensive investment banking expertise. They leverage the industry expertise of Raymond James' award-winning research department. The group focuses on key sectors within technology and communications including: communications software, communication towers, defense electronics, enterprise software, internet infrastructure services, homeland security, IT services, mobile technology, semiconductors, software-as-a-service, telecommunications equipment, telecommunications infrastructure and support services, and wireless & wireline telecommunications services. They take pride in a client-centric approach to M&A, with focus on delivering independent solutions that creates value for the long term. The outcome of this unique approach may be seen in the successful transactions of their clients, including over 80 public offerings totaling $17 billion and over 85 strategic advisory transactions totaling over $5 billion in value since 1998.

Raymond James Financial, Inc Careers

Join the vibrant team at Raymond James Financial, Inc, a leading financial services company where innovation, leadership, and professional growth are at the forefront of our operations. As a hub of diversity and expertise, Raymond James offers unparalleled job opportunities that propel your career to new heights. Work You’ll Do At Raymond James Financial, Inc, you’ll collaborate with some of the most talented professionals in the financial industry. Our team is dedicated to providing strategic financial solutions and advice to our clients, helping them achieve their financial goals while fostering economic growth. With a culture rooted in leadership and diversity training, Raymond James is the perfect place to enhance your skills and thrive professionally. Join our market-leading team to assist a diverse range of clients, from individuals to large corporations, in navigating their financial planning with precision and innovative strategies. Lead in a role where your expertise directly influences the success and stability of our clients' financial futures. Work with a dynamic team of advisors and experts who are committed to pushing the boundaries of the financial sector through continuous innovation and exceptional client service. Raymond James Financial, Inc Job Opportunities Introducing the Raymond James Career Development Program We are committed to nurturing talent through our comprehensive career development program designed to provide every employee—from interns to senior leaders—with the tools and training necessary for success. Whether you’re just starting out with an internship or you’re a seasoned professional, Raymond James offers career paths that align with your ambitions and skills. Do Innovative Work Join a company where innovation is part of the daily routine. At Raymond James Financial, Inc, you’ll engage with cutting-edge financial tools and resources that keep you ahead in the industry. Our commitment to technology and innovation ensures that we stay at the forefront of financial services. Be Part of a Great Team Experience a collaborative environment where teamwork and networking are encouraged. Our inclusive culture supports diversity and offers benefits that ensure the well-being of all team members. At Raymond James, you’re not just an employee; you’re part of a family that values your unique contributions and supports your professional journey. Future-Proof Your Career Advance your career with Raymond James, where opportunities for growth are abundant. Benefit from our industry-leading training programs and gain certifications that will elevate your professional standing. With a focus on career longevity and satisfaction, Raymond James ensures that your professional journey is as rewarding as it is successful. Explore Discover the various positions available at Raymond James Financial, Inc that match your skills and interests. We are continuously hiring across multiple disciplines, eager to welcome passionate, curious, and solution-driven team players. Stay Connected Join Our Team Search open positions at Raymond James Financial, Inc and find the perfect match for your career aspirations. Explore a range of opportunities from financial advising to corporate roles that align with your professional skills and goals. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the professionals who thrive at Raymond James. Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Raymond James Financial, Inc. Join Raymond James Financial, Inc today and be part of a company that values innovation, leadership, and professional growth. Your future in the financial industry starts here.
Learn more about Raymond James Financial, Inc
Size
15,000 employees
Market Cap
$22.6 billion
Industry
Finance & Insurance
Net Income
$862 million
5 Year Trend
+11.6%
Revenue
$8.3 billion
NASDAQ
RJF
* Ladders Estimates

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