Date Posted:2026-08-12
Country:United States of America
Location:US-MO-REMOTE
Position Role Type:Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance Type: Secret - Current
Security Clearance Status: Active and existing security clearance required on day 1
Raytheon is seeking an experienced Associate Director, Customer Account Manager, to serve as the primary liaison with Boeing Defense, Space & Security. Based in the St. Louis, Missouri area, this role focuses on building customer relationships, understanding priorities, identifying new opportunities, and driving growth. The Associate Director will lead efforts to secure orders, represent customer needs within Raytheon, and ensure satisfaction through proactive communication and improvement strategies. The candidate must be co-located with the customer to ensure timely engagement and responsiveness to emerging needs.
What You Will Do- Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
- Build customer intimacy with Boeing Defense, Space and Security to keep a pulse on the customer and their satisfaction with and needs from Raytheon
- Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer
- Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
- Ensure that all customer requests are handled with professionalism and within a timely manner
- Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
- Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
- Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information
- 35 - 45% domestic travel
- Work Location: MO - St. Louis - Must reside within 50 miles of the customer's site in St. Louis, MO for onsite engagements
Qualifications You Must Have- Typically requires a University Degree in engineering, technology, or business administration/management and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and 10 years' experience
- Minimum 7 years' experience working with or for Boeing Defense in program management, business development or engineering to show evidence of a deep understanding and network established at Boeing. Network should include executives, program managers, supply chain and/or engineering.
Qualifications We Prefer- Department of Defense (DoD) related experience including solving, resolving and defusing situations with internal and external customers and resulting in outcomes that maintain mutually beneficial customer relations. Must be able to provide clear evidence of defense industry domain knowledge, pipeline creation and business growth.
- Experience working on F-15, Phantom Works, HVAA-P
- Strong business acumen with the ability to prioritize multiple deliverables
- Rigorous and well organized, excellent presentation skills, good negotiating skills and diplomacy
- Demonstrated ability to remain composed and decisive in a fast-paced environment
What We Offer - Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
- Relocation assistance not available
Learn More & Apply Now!- Please consider the following role type definition as you apply for this role - Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories).
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As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
