Job purpose As a member of the Contracts team, you will provide practical contracting support across both new business and existing customer relationships, acting as a primary contact for renewals. The role focuses on negotiating drafting renewals and related amendments, managing incoming contracting requests, maintaining standard templates, and keeping contract records accurate and up to date. Providing contract support to transition existing customers to new templates and terms, as needed.
You will work closely with the Legal and Privacy teams and act as a primary point of contact for CSG, Sales, Finance, and other stakeholders. You will manage a high volume of renewal activity, typically within short turnaround times. This will include preparing and negotiating renewal amendments, and managing more bespoke amendments for legacy or non-standard agreements. You will assist US Contracts Counsel in drafting, reviewing, and negotiating new customer agreements as needed. You will also maintain and manage templates, provide reporting based on contract terms, and respond to contract-related questions from across the business.
The Contracts Manager will take ownership of a broad portfolio of commercial agreements, supporting both new business opportunities and renewals from initial review through negotiation and execution. Working closely with Sales and the wider business, you will proactively progress contracting discussions, navigate legal and commercial considerations, and help move deals forward efficiently while protecting the interests of the business.
Main Responsibilities:- Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner, ensuring new business deals and renewals move through the contracting process efficiently.
- Review, draft, negotiate, and manage customer contracts and related documentation, including MSAs, order forms, amendments, renewals, and other commercial agreements; support US Contracts Counsel on new business opportunities and bespoke contractual arrangements; and escalate complex or higher-risk matters as appropriate.
- Act as a primary point of contact for contracting requests and questions from Sales, Account Managers, Customer Success, Finance, and other internal stakeholders.
- Draft, update, and maintain approved contract templates, documentation, and contracting policies, supporting new business, renewals, amendments, and the migration of legacy customers to current contracting standards.
- Maintain current template versions and ensure the correct approved template and contracting position is used.
- Coordinate with Legal, Privacy, Finance, Sales, CSG, and other stakeholders to obtain the input and approvals needed to progress contracts through to completion.
- Maintain accurate contract records, approvals, signatures, and related documentation across Salesforce, Conga, SharePoint, SimpleDocs, and other contract management systems.
- Track new business and renewal contracting activity and provide regular status updates to the Contracts team and relevant stakeholders.
- Identify opportunities to improve contracting processes, templates, guidance, and ways of working to support efficient and consistent contract management.
- Carry out other contract management activities as needed.
Knowledge, Skills and Experience Needed for the Job: - Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
- Experience drafting, negotiating, and managing contracts, amendments, templates, or other business documents in a high-volume environment, supporting frequent contract requests from demanding Sales stakeholders within short turnaround times
- Experience in a software or SaaS environment is helpful but not essential.
- Strong organisational skills, with the ability to prioritise competing requests and manage deadlines effectively.
- Excellent attention to detail and a consistent approach to document control, version management, and record keeping.
- Clear written and verbal communication skills and confidence working with internal stakeholders.
- Confident using Microsoft Word and Excel and comfortable learning systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
- Able to identify when a request falls outside an approved template or process, and redirect or escalate it as appropriate.
- An interest in developing broader commercial contracting knowledge over time.
Required Attributes:- Reliable, organised, and comfortable working in a fast-paced environment.
- Proactive and responsive, with a calm and practical approach to competing priorities.
- Able to follow established templates and processes while asking questions and escalating when needed.
- Open and communicative, and able to work closely with a busy Contracts team.
This Job Description is intended as a guide to the principal responsibilities of the role and is not an exhaustive list of duties. Responsibilities may be revised from time to time to reflect business needs, and the role holder may be required to undertake other reasonable duties that are consistent with the nature and level of the role.
