Job Purpose:This position will provide customer support and education to existing Nuclear Medicine and PET customers to enhance customer satisfaction and further strengthen our level of service for both Full-Time and Daily-Use customers for Bracco's cardiovascular PET agent, CardioGen-82.
Essential Activities, Duties, Tasks, and Responsibilities:- Provide support for current CardioGen82 customers to include CardioGen82 Pre-Training, CardioGen82 New End-User Training, CardioGen82 Generator Return Training, and ongoing continuing education.
- Train all customer personnel on the CardioGen82 generators and associated accessories, infusion system operations while consulting on Cardiac PET image acquisition/processing parameters to the different camera/scanner models, and appropriate safe handling of radioactive materials (ALARA).
- Provide infusion system installation and ongoing support by completing required infusion system initial testing, monitoring customer use and product interactions and documenting observations for continued product improvements.
- Act as a resource for CardioGen82 troubleshooting problems/issues for existing customers; This includes supporting the CardioGen82 Clinical Support Helpline.
- Serve as a liaison between Professional Services & customer base on generator or infusion system problems/issues and complaints.
- Partner with the Clinical Applications Team to develop a short- and long-term strategy to ensure immediate and ongoing success of the CardioGen-82 program.
- Work collaboratively with the Nuclear Medicine Director and Associate Director of Clinical Applications at all points of the customer training process.
- Partner with the Nuclear Medicine Marketing team and field sales organization to ensure customer satisfaction and loyalty.
- Secondary Responsibilities:
- Company sponsored meeting support / staffing
- Other duties as determined by business needs.
Professional Experience- Experience with cardiac PET preferred
- Experience with cardiac PET installations, applications, and/or troubleshooting preferred
EducationCERTIFICATES, LICENSES, REGISTRATIONS:Nuclear Medicine certification required through NMTBC and/or ARRT (N).
Professional knowledge (Core Competencies focused on technical skills) - Leadership & Judgment
- Initiative & Attitude
- Strong interpersonal skills and team-oriented skills
- Strong analytical/problem solving skills
- Moderate to advanced proficiency in Excel
- Strong organizational and project management skills
- Must have the ability to work with diverse groups of people at all levels of the organization,
- Ability to manage multiple priorities effectively
- Excellent computer skills
- Excellent communication skills, both verbal and written
- Ability to work independently as a self-motivator, as well as in a matrix organization
Core Relationships- External Customers: (Nuclear Medicine and PET departments, Cardiologists, Radiologists, Technical Support Staff, Hospital Administration, Strategic partner employees etc.)
- Nuclear Medicine Clinical Applications Team
- Other Internal Bracco Customers as required
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: - Domestic travel is required (up to 80%)
- Must be licensed driver and able to drive company vehicle without restrictions
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospitals/Healthcare facilities
- Government facilities
- Travel (car, air travel, hotels)
