Role PurposeThe Associate Director of Program and Project Management is a strategic leadership position within the Infrastructure & Operations (I&O) organization. This role is responsible for overseeing the enterprise technology program portfolio, driving operational transformation initiatives, and leading large-scale infrastructure projects.
This role is critical to transforming Servier's IT capability from a cost center into a strategic value generator. By establishing robust governance and leading the shift toward product-centric delivery, the Associate Director ensures that I&O remains an agile, compliant, and a scalable engine for local and global business success.
Key ResponsibilitiesStrategic Portfolio & Program Leadership- Portfolio Oversight: Lead the end-to-end I&O project and program portfolio, ensuring alignment with the I&O Roadmap and overall Servier goals and objectives.
- Strategic Initiatives: Drive execution of high-impact programs, including cloud transformation (Azure), infrastructure modernization, M&A integration playbooks, and digital workplace improvements.
- Roadmap Alignment: Synchronize IT investments with enterprise objectives to ensure technology decisions support business advantages and long-term growth
Governance & Delivery Excellence- Methodology Governance: Establish and enforce standardized project management methodologies (Agile, Waterfall, Hybrid) and delivery frameworks across the organization.
- Portfolio Controls: Oversee project intake, prioritization, resource planning, and financial management for the I&O portfolio.
- Predictable Execution: Implement governance gates and review processes to improve execution predictability and ensure only high-value initiatives proceed.
Service Transformation- Center of Excellence (CoE): Lead the establishment of a Product Management CoE to centralize expertise, enforce consistent methodologies, and maximize ROI.
- Outcome-Driven Value: Focus delivery success on user adoption, business results, and total cost of ownership rather than just technical completion.
- Lead the definition and reporting of Infrastructure and Operational Key Performance Indicators (KPIs) as required
Operational Readiness & Transition- Service Transition: Ensure operational readiness is embedded in all programs, facilitating smooth handovers from project teams to operational teams.
- Knowledge Management: Reduce dependency on tribal knowledge by driving the creation of documented, shared organizational knowledge bases.
- Risk Mitigation: Identify and manage program-level risks, dependencies, and escalation paths to minimize business disruption.
- Mentorship: Provide guidance and professional development for project managers and cross-functional fusion teams.
Education and Required Skills- Education: Bachelor's degree in information technology, Business Administration, Engineering, or a related field.
- Experience: 8+ years of progressive experience in IT Program and Project Management within enterprise environments.
- Leadership: Proven track record of leading complex infrastructure programs and organizational change initiatives.
- Industry Context: Preferred experience in regulated industries such as pharmaceuticals, healthcare, or life sciences.
- Certifications: PMP, PgMP, Agile (SAFe), or equivalent professional certifications.
Technical & Functional Competencies- Infrastructure & Operations: Understanding of cloud platforms (Azure/GCP), networking, and enterprise service management.
- Tooling: Proficiency in IT Service Management (ITSM) platforms like ServiceNow, and project/portfolio management tools (Jira, Confluence, MS Project).
- Frameworks: Strong knowledge of ITIL, Agile Delivery, and Strategic Alignment Frameworks.
- M&A: Experience in M&A integration and operational transition planning.
Success Measures- Delivery Success: On-time and on-scope delivery of strategic I&O programs.
- Operational Stability: Successful service transitions with minimal post-deployment incidents.
- Automation ROI: Contribution to the goal of 30% process automation by 2029.
- Stakeholder Satisfaction: Improved business partnership scores and alignment with business roadmaps.
- Portfolio Maturity: Progression of I&O maturity from "Managed" to "Advanced/Autonomous" states.
Travel and Location- 5% out of state travel potential
- This role is hybrid with a requirement of a minimum of 2 days in office per week at our Boston MA location, however at times this may flex to 4-5 days in office for special events.
Salary RangeThe salary range for this role is $162,000- $192,000 annually. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.
