Emp StatusRegular Full time
Work ShiftCompensation RangeThe base pay scale for this position is $150,500.00 - $229,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doingKey responsibilities- Serve as GM for 80th street and contribute to other HSS specific initiatives (e.g., lobby and arrival redesign, wayfinding, concierge services, international guest pathways, athlete experience offerings) to ensure integrated planning, execution, and change management partnership with other hospitality leaders, clinical ops and service line leadership
- Partner with AVP, Hospitality & Global Client Services and Executive Director, Clinical Hospitality Services to help redefine overall hospitality vision for the enterprise
- Identify corporate and commercial partnership opportunities for 80th Street and Kellen Tower in an effort to develop mutually beneficial relationships with endemic brands and organizations. Collaborate with the Chief Strategy Officer on evaluating and operationalizing new sites, flagship extensions, and growth opportunities.
- Define and lead the commercial hospitality strategy and standards for 80th Street and other future HSS locations; aligning brand expectations and operational goals across all front-of-house, member and partner experiences. Drive membership
growth through referrals, partnerships, and curated experiences, inclusive of developing a comprehensive commercial strategy for the next iteration of concierge services at HSS.
- Collaborate with other departments within Commercial Growth & Hospitality umbrella (Sports Marketing, Youth Sports Programs, Corporate & Employer Partnerships, International Relations and Regional & Community Relations) to ensure seamless connectivity and capitalization of these populations
- Develop and deploy training, observation, and coaching programs that equip
leaders and frontline teams to consistently deliver excellence, including service scripts, visual standards, escalation pathways, and service recovery behaviors
- Establish and monitor key performance indicators and leverage HSS standards on
access, throughput, and operational performance, using data and feedback to drive continuous improvement and accountability - monitor and manage KPIs including utilization, satisfaction, retention, and growth
- Own annual planning and budgeting for 80th Street IML
- Build strong relationships with Board, senior leaders, physician partners, external collaborators (e.g., sports organizations, international referral partners), and key vendors to support and enhance flagship offerings
- Ensure compliance with all relevant regulatory, safety, privacy, and security
requirements across hospitality, maintaining a safe and welcoming environment
