Business Overview: The Global Macro Trading Rates Support team is part of a global team supporting the Front Office trading applications used by the Global Macro Rates business in the Americas, as well as providing follow the sun support for the Global Macro Rates business in Europe and APAC. The team is concerned with the production support and release of solutions providing discreet functionality, driven by the Global Macro Rates business. The systems are used globally with major hubs in London, New York, Singapore, Tokyo, Paris and Brussels
Candidate Success Factors: Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:
- Results and Impact
- Able to influence peers and team.
- Demonstrates good judgement when making decisions of high complexity and impact.
- Exercise appropriate autonomy in the execution and delivery of work.
- Responsible for driving outcomes, which have meaningful effect on team or department.
- Leadership and Collaboration:
- Creates trust with colleagues.
- Acts in leadership capacity for projects, processes, or programs.
- Client, Customer and Stakeholder Focus:
- Able to build relationships with a mix of colleagues and clients.
- Interacts regularly with management and department leaders.
- Demonstrates the ability to influence stakeholders at the team level.
- Compliance Culture and Conduct:
- Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
- Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.
Responsibilities: o Develop a good relationship with Trading, Sales, Research, Business Management, Developers, BAs, and any other team involved in the Global Macro Rates business process.
o Maintain a continuous communication with the stakeholders by floor walks, organizing, participating to meetings, conferences and informal discussions.
o Ensure that the IT management is aware of the problematics, achievements, projects and tasks performed by the team.
o Spearhead proposals to the business and IT stakeholders targeting the improvement of the Global Macro Rates platform.
o Project delivery
o Work in collaboration with the team on the priorities to the multiple projects given to the team.
o Own knowledge base on wiki for all in-scope activities
o Ensure all APS procedures are followed by teams performing Global Macro Rates Support in Production
o Provides 1st and 2nd level support.
o Ensure a smooth handover happen between the regions during the SOD and EOD.
o Manage and own P1/P2 incidents and problems end to end.
o Provide workarounds to reduce the Business impact/outage of a critical or major incident.
o Communicates with internal users and management over incidents and post-mortems.
o Ensures all support issues are correctly logged in the Bank incident management system.
o Initiates task force over critical incidents
o Implement automation to reduce the number of repetitive and manual tasks, and control the risk associated to them.
o Participates to DRP/BCP exercises.
o Participate in weekend health checks of IT systems to ensure smooth SOD for business lines.
o Communicates globally to support teams the new functionalities and organize training when required.
Minimum Required Qualifications: o Bachelor's degree in a numerate subject (Engineering, Computer Science, Math, Physics, etc....) required.
o Minimum 3 years' experience in Application Support
o Strong analytic and problem-solving skills.
o Ability to work under pressure in a changing environment and capability to cope calmly with stressed users facing system issues.
o Ability to clearly explain technical/functional issues.
Preferred Qualifications: Experience in an application support role in a dynamic environment is a necessity for this role; there is often a great deal of urgency associated with resolving incidents and candidates need to be able to prioritize proactively when resource conflicts arise. Excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions is required.
FINRA Registrations Required: CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required): SEC Security-Based Swap Dealer Associated Person: While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted.
The expected starting salary range for this position is between $115,000 to $150,000 annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.
In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.
