3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
Valid driver's license with a clean driving record.
Responsibilities
Lead and manage the service team to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Benefits
Medical, dental, vision insurance
401k plan with company match
Paid Time Off accrual
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Opportunities for career advancement within a Fortune 500 company
Full Job Description
Job Description
Summary:
We are seeking an experienced Assistant Service Manager for Land Rover Santa Monica. The ideal candidate will help oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.
Compensation
$96,000 - $120,000 / year
If meeting and exceeding service department quotas and goal
Schedule:
FULL TIME
5 days / 2 days off
Sundays off
Weekend availability required
Duties and Responsibilities:
Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.
Qualifications
3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver's license with a clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.
Preferred Qualifications:
Experience with the Toyota brand and familiarity with OEM standards.
Additional training or certifications related to automotive service management.
Additional Information
Benefits:
Medical, dental, vision insurance
401k plan with company match
Paid Time Off accrual
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Opportunities for career advancement within a Fortune 500 company
*The Assistant Service Manager Position has a Pay Scale consisting of the following elements and ranges.. The position may also pay commission compensation which is based on the value or amount of revenue and profits achieved from the Service Department from $0.00 (if quotas are not met) without any upper limit other than department performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit *
