Assistant Service Manager (Jeep Dealership)

Susquehanna Chrysler Dodge Jeep Ram

$100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience as a service advisor or technician
  • Customer service skills with a world-class standard
  • Excellent typing and computer literacy skills
  • Disciplined and detail-oriented with strong procedural adherence
  • Effective communicator with adaptability
  • High sales and customer satisfaction performance
  • Ability to work Saturdays on a rotation basis

Responsibilities

  • Assist the Service Manager with daily administrative tasks
  • Act as a customer service advocate
  • Write a portion of repair orders (ROs)
  • Manage and coach service team members
  • Train alongside Service Advisors and Service Manager
  • Lead by example in customer interactions and teamwork

Benefits

  • Team-oriented culture promotes professional growth
  • Generous paid time off and holidays
  • Multiple health insurance options for employees
  • Comprehensive dental and vision insurance
  • 401k plan with employee match
  • Competitive pay structures including base and commission
  • Employee discounts on services or products
Full Job Description
Expected Income: 100K+

Seeking: Individual with 3+ Years Automotive Technical Experience OR 3+ Years Service Writing Experience

Position: Assistant Service Manager

Susquehanna Chrysler Dodge Jeep Ram is seeking a well spoken individual to assist the Service Manager with daily Administrative duties, acting as a customer service advocate and writing a small portion of RO's. This position is not a Service Advisor position. Managing and coaching others, leading by example and routinely training with the Service Advisors and Service Manager will be needed.

Income: 100K Annually (Base + Commission on Labor Gross Profit)

Requirements:
  • Minimal 3+ years experience as a service advisor OR 3+ years as a technician
  • CDJR experience is greatly preferred but not required
  • World Class customer service skills
  • Excellent Typing Skills
  • Highly Proficient Computer Literacy
  • Disciplined in following procedure without supervision
  • Detail oriented
  • Effective communication skills
  • Ability to read the situation and adjust accordingly
  • Consistent high performing sales/customer satisfaction scores
  • Ability to work Saturday rotation

Benefits:
  • Team Culture and Work Professionalism creates a great team
  • Paid Time Off
  • Paid Holidays
  • Multiples Options of Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k with employee match program
  • Competitive Pay Plans
  • Employee discount


Schedule:

  • Monday to Friday
    • 830AM-600PM
  • Weekend availability
    • 730AM-100PM Every 4th Saturday


Supplemental pay types:

  • Bonus pay
  • Commission pay


Experience:

  • Automotive Industry: 3 years (Preferred)
  • customer service: 4 years (Preferred)

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