5-7 years of experience in automotive service management
Excellent leadership and communication abilities
Capability to thrive in a fast-paced environment
Solid understanding of automotive service processes
Strong team collaboration and customer service orientation.
Responsibilities
Assist the Service Manager in daily operations oversight
Guarantee high-quality workmanship in all service jobs
Address and resolve customer inquiries and complaints
Coordinate service workflow with technicians and staff
Monitor repair orders and enhance service performance metrics.
Benefits
Opportunity for professional growth within the company
Comprehensive health and dental insurance coverage
401k plan with company matching contributions
Paid vacation and disability plans
Supportive and friendly workplace culture.
Full Job Description
Description of the role:
The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction.
Responsibilities:
Assist Service Manager in overseeing service department operations.
Ensure quality workmanship and efficiency in service processes.
Handle customer inquiries and complaints, providing exceptional customer service.
Coordinate with technicians and other team members to streamline service workflow.
Monitor Advisor 's Repair Orders, review service performance metrics and implement improvements as needed.
Requirements:
Prior experience in automotive service management.
Strong leadership and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks effectively.
Knowledge of automotive service processes and industry trends.
Team player with a customer-oriented mindset.
Benefits:
Competitive compensation of $7,000.00 per month paid weekly.
Opportunity for growth and advancement within the company.
Comprehensive benefits package including health insurance, dental, 401k with company match paid vacations and disability plans.
