Assistant Service Manager - Audi San Diego

Audi San Diego has an opportunity for an Assistant Service Manager to join the Holman family We are looking for a hands-on leader who can assist and actively manage the Service Department throughout the day, not simply oversee operations. The ideal candidate will coach and develop our advisors and technicians, monitor workflow and productivity, address issues in real time, and create accountability while maintaining an exceptional customer experience. * We offer competitive compensation that is commensurate with job-related skills, experience, relevant education or training, and geographic location, in the range of $125,000 - $155,000 USD Annually What will you do? • Offers and ensures that the shop offers the highest level of customer service • Assists the service manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records • Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration • Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment • Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators • Liaison with the manufacturer; works with factory representative to achieve factory objectives • Perform all other duties and special projects as assigned What are we looking for • 3+ years of automotive dealership service experience, with at least 1-2 years in a service leadership/management role • Experience as an Assistant Service Manager, Service Manager, Service Director, or Shop/Service Operations Manager • Strong understanding of fixed operations, including labor sales, technician productivity, repair orders, warranty, customer-pay and internal work • Proven experience managing Service Advisors and/or Technicians • Experience monitoring and improving CSI • Strong understanding of repair order flow, appointment scheduling, dispatching, and shop capacity • Experience managing Open-to-Book (OTB), cycle time, productivity, and efficiency • Experience with CDK or a comparable DMS Preferred • Audi brand experience • Audi training or certification • Experience with Audi Warranty, parts/service operations, and manufacturer programs • Experience leading process improvements that increased CSI, technician productivity, and/or departmental profitability #LI-RL1 INDRA Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). • Misrepresent or embellish qualifications, skills, or experience • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.