Assistant Service Manager- Audi San Diego

Holman, Inc.

$72K — $103K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in automotive service management or similar role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Experience in customer service excellence
  • Knowledge of vehicle service operations and warranty processes

Responsibilities

  • Ensure the shop maintains the highest level of customer service
  • Assist in managing day-to-day operations of the service department
  • Act as a liaison among various service department personnel
  • Foster communication to enhance employee and customer satisfaction
  • Promote recruitment and development of service team members
  • Collaborate with the manufacturer to meet factory objectives
  • Execute additional tasks and special projects as required

Benefits

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement
Full Job Description


Audi San Diego has an opportunity for an Assistant Service Manager to join the Holman family

What will you do?

  • Offers and ensures that the shop offers the highest level of customer service


  • Assists the service manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records


  • Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration


  • Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment


  • Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators


  • Liaison with the manufacturer; works with factory representative to achieve factory objectives


  • Perform all other duties and special projects as assigned


#LI-RL1

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement


Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

  • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
  • Misrepresent or embellish qualifications, skills, or experience
  • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)


Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

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