High school diploma and/or GED; some college education preferred.
Interior design education or direct industry experience in home décor.
5+ years of consultative sales experience in a B2C environment, ideally in luxury retail or design.
3+ years of management or leadership experience.
Proven track record of exceeding sales quotas and metrics.
Responsibilities
Coach and mentor Design Consultants to meet revenue goals through monthly reviews.
Ensure exceptional customer experience at every touchpoint and follow up on procedures.
Manage underperformers according to performance guidelines and documentation.
Collaborate with Sales Manager to ensure training completion for new and ongoing development.
Work with the General Manager to balance company and self-generated leads for the Design Team.
Assist Design Consultants in creating Personal Marketing Plans for lead generation.
Oversee daily performance of the sales team and co-manage sales contests.
Benefits
Health insurance including Medical, Dental, and Vision.
Paid time off and paid holidays.
401K retirement plan with company match.
Transportation provided to customer job sites.
Company tools and PPE supplied.
Day shift hours with flexibility for nights and weekends.
Opportunities for career growth and promotions.
Generous discounts on company products.
Referral bonuses available.
Potential cell phone stipends at some locations.
Full Job Description
Job Description
The Assistant Sales Manager role focuses on ensuring that company sales goals are met or exceeded including achieving all key business metrics while following the California Closets policies and procedures. This role ensures that the designers are delivering on the California Closets standards of excellence with each and every customer. The Assistant Sales Manager also collaborates with the Operations team to ensure that the process flow is being followed and results in delivering on a high standard of customer service at all touchpoints.
Job Highlights:
We're located on 709 Hindry Ave, Inglewood, CA 90301, USA.
The schedule for this position is Monday - Friday from 8am-8:00pm with night and weekend flexibility needed.
The salary for this position is between $80-$90k annually + bonus.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days and paid holidays
401K retirement plan with company match
Transportation from company's location to and from customer job sites will be provided
Company tools and PPE provided
Day shift hours
Grow your career with us - many promotional opportunities available
Working with luxury products and 100% custom builds
Generous company discounts
Referral bonuses
Some locations provide cell phone stipends
Franchises are independently owned and operated and may offer different benefits.
ESSENTIAL FUNCTIONS
Coach and mentor, an assigned team of Design Consultants ensuring all company revenue goals and key performance indicators are met or exceeded through monthly (Goal Setting & Review Meetings) GS&R's.
Ensure direct reports are delivering on an exception customer experience with every customer touch point and follow up on completed procedures per company policy
Performance manages underperformers following performance management guidelines to improve results including detailed documentation, may have to include HR and General Manager.
Collaborate with Sales Manager and other Assistant Sales Managers Sales Leads to ensure all mandatory training is completed as per training strategy for new and on-going training and development including classroom and CC 360 (Not academy) courses & other required training sessions from time to time.
Working in collaboration with the General Manager and Central Support team to ensure the assigned Design Team has the appropriate mix of company leads and self-generated leads.
Work with Design Consultants to create a Personal Marketing Plan and/or a plan for self-generated leads.
Manage day-to-day performance of all sales team members
Co-Manage sales contests and incentive programs and collaborate with GM on creation and tracking.
Working in collaboration with the rest of the Sales Leadership team, co-schedule and co-facilitate monthly Sales Meeting including coordination with guest speakers and head office personnel.
Analyze sales data and develop strategy to address areas of opportunity.
Monitor and enforce sales team's participation in local industry meetings and functions (i.e. BIA, Chamber of Commerce, and ASID).
Monitor and enforce sales team's attendance at the monthly sales meetings.
Ensure correct usage of CRM (dashboard & SalesForce) including quality of data entry, statuses etc.
New Designer Training:
Potential involvement in initial and follow up interviews
Potentially coordinate your assigned Designers' access to websites (CC email, Paylocity, CC 360, SalesForce, Dashboard, Slack, Digideck, DocuSign, Zoom, Sharepoint), materials (Computer, iPad, CAD key, Business Cards, branded materials and supplies) and samples (Designer Bags, Finish boxes).
Ensure all mandatory training is completed as per training strategy for new training and development including classroom and CC 360 courses.
Qualifications
High school diploma and/or GED, some college education preferred
Interior design education, direct industry experience or proven passion for home décor.
5+ years of direct selling consultative sales experience within a business to consumer environment, preferably in high-end furniture, design showrooms, or luxury retail environments
3+ years of management/leadership experience
Proven track record of leading a team to exceed sales quotas and sales metrics
Additional Information
Find us on Facebook, YouTube, and Instagram
#CA183
About California Closets
California Closets is a home furnishings company that specializes in custom storage solutions. The company was founded in 1978 and is headquartered in San Rafael, California. California Closets offers a wide range of products, including closets, home offices, and entertainment centers. The company has a strong commitment to sustainability and uses eco-friendly materials in its products. California Closets has over 1000 employees and operates in the United States, Canada, and Mexico.
