2+ years of experience in psychosocial rehabilitative services for disabled populations.
Bachelor's degree in human services or related field preferred.
Supervisory or leadership experience is a plus.
Willingness to become LPS designated for 5150 holds if applicable.
Strong organizational skills and proficiency in Microsoft Office applications.
Knowledge of community resources and ability to interpret complex data sets.
Valid driver's license and vehicle for transportation.
Responsibilities
Manage Full Service Partnership (FSP) program teams to ensure quality care and compliance with standards.
Lead staff meetings and case conferences to facilitate communication and collaboration.
Provide ongoing support, training, and team-building activities for staff.
Monitor program performance goals and ensure timely data reporting.
Establish partnerships with community resources to enhance member services.
Oversee daily program operations and delegate tasks to ensure high-quality service delivery.
Advocate for members to secure housing and healthcare benefits.
Benefits
Flexible work schedule including some nights and weekends.
Opportunities for professional development and training.
Supportive team environment with a focus on recovery-oriented services.
Access to community resources and networking opportunities.
Full Job Description
Job Type
Full-time
Assistant Program Manager
Full-Time, 35 hours per week
Non-licensed: $36.00 - $37.00 per hour
ASW/APCC/AMFT: $38.00 - $39.00 per hour
LCSW/LPCC/LMFT: $43.00 - $44.00 per hour
(The actual compensation will be determined based on experience and other factors permitted by law.)
Summary: Under the general supervision of the program manager, provides direct supervision and takes leadership responsibilities for inter- disciplinary team members during program or service activities and provides secondary on-call services based on the psychosocial rehabilitation model of treatment and services.
Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations.
Provide direct management to Full Service Partnership (FSP) program teams, ensuring that excellent care and services are provided to members/clients and ensuring compliance with Los Angeles County Department of Mental Health (DMH) and MHALA standards.
Coordinate and lead staff meetings, case conference meetings, and other internal meetings.
Provide ongoing direction, support, training and team building to staff.
Attend external meetings as needed by MHALA and required funding sources.
Ensure program team are meeting the program's budget and billing goals in a manner that aligns with program's funding streams and targeted fiscal goals. Ensure timely and accurate data reporting. Meets individual and team productivity billing goals.
Ensure that services are appropriate, integrated and delivered with respect for member needs and choices.
Oversee, monitor and analyze the program's performance goals as outlined in the DMH Program Service Exhibit for the FSP-ICM.
Establish and maintain partnerships with community resources that will benefit member/client needs.
Partner with other Program Managers/Leadership to support agency-wide, strategic program initiatives; work to establish excellent collaborative relationships with other agency departments.
Foster transparent, open and direct communication, and ensure input from team members; support the communication of strategic direction of agency and programs to department staff, addressing questions and concerns that staff may have.
Partnering with Program Manager on all employee related matters, including employee relations.
Ensure ongoing quality assurance checks of member files; ensure all notes and data collection are complete, timely, and accurate.
Partner with the Program Manager to ensure staff training and competencies are completed.
Other duties as assigned
In collaboration with and under the direction of the Program Manager, responsible for oversight of day-to-day program operations; day-to-day support and guidance to team overseeing the delivery of services
Delegate daily tasks and provide direct supervision to team staff ensuring high quality Recovery-oriented services are being provided to members participating in the program
Report to and problem solve with Program Manager any trends and/or program needs to encourage overall quality of services and staff development
Responsible for overseeing enrollments and exits of members from services, ensuring services are completed in a manner consistent with members' goals and Agency Recovery values, as well as in compliance with requirements of funders and audits
Assist Program Manager as assigned with tracking program outcomes and maintaining program budget
In collaboration with and under the direction of the Program Manager, recruit, hire, supervise, train, direct, evaluate, reward, discipline and terminate assigned staff in accordance with organizational policy and applicable laws and regulations
Review and audit recovery plans and progress notes
Provide timely information, feedback, and solution-focused resolutions to Program Manager with regard to emergent staff, team or participant issues
In collaboration with Program Manager, monitor program budget and use knowledge of budget to guide service decisions made by team
Monitor completion of recovery plans with each member that identifies his/her personal needs and goals.
Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements, etc.
Oversee program documentation standards of staff. Provide coaching to correct errors and recommend/provide technical assistance when needed
Represent MHALA and participate as an Assistant Program Manager in meetings, community partners and team. Disseminate relevant information to the team in a timely manner.
In collaboration with and as assigned by Program Manager, prepare and submit data quality/outcomes reports
Work with landlords and property management companies and generate housing opportunities through advocacy, information and education. Stay current with technical and administrative changes in various housing programs and their requirements
Network with other mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for education, employment, psychiatric and other support services.
Provide leadership and guidance when Program Manager is not available
Position Requirements:
Minimum 2-year experience providing psychosocial rehabilitative services to a disabled population required
Preferably a bachelor's degree in a human service or related field or certification in a mental health specialty.
Experience in a supervisory/leadership role preferred
Willingness to become LPS designated to write 5150 holds for members when needed (if LVN, RN, or licensed clinician).
Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities and professional competencies
Flexible work schedule to include some nights, weekends and holidays.
Must have good basic English writing skills, good basic computer skills and be highly organized
Knowledge of community resources.
Proficient in computer applications such as Microsoft Word, Excel and Outlook
Ability to track and interpret complex data sets for the program services and budget
Must be detail oriented, and able to prioritize and juggle multiple projects without losing productivity.
Valid CPR certificate preferred.
Minimum 3 years of driving history with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment
TB clearance and re-testing every year are conditions of employment
COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
Employment verification directly from three (3) past employers within the most recent 7-year period
