5+ years of experience in heavy-duty truck parts preferred
Supervisory experience essential
Strong customer service and communication skills
Sales experience is a plus
Proficient in computer and accounting skills
Demonstrates initiative and teamwork qualities
Responsibilities
Control negative on-hand reports
Reconcile parts sold but not posted
Issue credits for returned parts and manage vendor returns
Assist in monitoring and maintaining inventory levels
Supervise and motivate back counter personnel
Resolve customer complaints promptly
Develop strategies for efficient departmental operations
Benefits
Fantastic company culture
401k with matching contributions
Comprehensive health, dental, and vision insurance
Employer-paid life insurance
Paid vacation and sick leave
Employee discounts and company events
Excellent training and career advancement opportunities
Full Job Description
What You'll Do:
The Assistant Parts Manager plays a pivotal role in supporting the Parts Manager by overseeing sales policies and procedures and assuming responsibilities in the Manager's absence. This dynamic position involves financial responsibilities such as controlling negative on-hand reports, reconciling parts sold but not posted, and issuing credits for returned parts. Additionally, the Assistant Parts Manager contributes to efficient departmental operations by monitoring inventory levels, and developing strategies for enhanced efficiency. The Assistant Parts Manager is also dedicated to maintaining excellent customer service standards, resolving complaints promptly, fostering teamwork with other departments, and cultivating positive relationships with vendors.
Job Duties:
Financial Responsibilities:
Controls negative on hand report
Reconciles parts sold but not posted
Issues credits for returned parts
Sends return parts to vendors to obtain credit
Issues Return Goods Memo
Assists in running department efficiently
Identifies and classifies CORE parts that are difficult for others
Assists in monitoring and maintaining current levels of inventory
Assists in developing strategies for more efficient operations
Assists in supervising reconciliation of cashier drawers and petty cash
Assists in monitoring and adjusting inventory to minimize obsolescence
Personnel Supervisory Duties:
Supervises back counter personnel
Motivates, trains, schedules, evaluates, coaches and counsels employees
Communicates job expectations and monitors progress
Appraises and reviews job contributions
Conducts meetings with employees to discuss activities and problems
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Enforces policies and procedures
Customer Service Responsibilities:
Maintains excellent customer service standards
Communicates customer service standards to department personnel
Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
Strives for harmony and teamwork with all other departments
Maintains excellent rapport with vendors
Required Skills and Qualifications:
High school diploma or the equivalent
Five (5) or more years' experience in heavy duty truck parts is preferred
Supervisory experience
Excellent customer service skills
Strong communication skills
Sales experience preferred
Managerial skills experience
Must exhibit teamwork qualities
Shows Initiative
Strong verbal and writing skills
Computer proficiency and accounting skills
Professional personal appearance
Compensation:
$80,000-$90,000 annual salary + Bonus
Full time position
Benefits Velocity Vehicle Group Offers:
Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities
