Job Details
Responsibilities - Partnering with senior management groups within RbA to achieve company goals and maintain communication (via phone/email) with Senior Management, Accounting, Sales, QA Team, etc. - Resolving escalated customer issues with project resolution. - Managing product ordering and helping the Order team and WHSE manage product delivery units per truck. - Managing installation / revenue scheduling and working closely with the Installation Manager to record schedules and revenue. - Managing the scheduling team, assisting with incoming calls, and evaluating 'Job In Progress' customers to reschedule them ASAP for job completion. - Managing HOA Admins to ensure projects are processed timely and assist the Permit Admin with questions and information. - Updating Enabled + and shared drive accurately to assist others with customer data. - Assisting with Accounts Receivable reporting, attending meetings, and assisting in final payment receipt if installation crew is unable to obtain it. - Overseeing and managing the RTO report with Order Fulfillment team. - Managing the Installation Revenue Report to record Installer capacity and enter additional monies due from installation labor in the Access Management system to ensure accurate pay. - Completing all installations scheduled in Enabled +. - Creating better processes and systems for Operations Team. - Other job duties as assigned. Qualifications - Highly organized with attention to detail. - Strong understanding of relationship management. - Considerable experience within a customer service environment required. Benefits - Medical, Dental, and Vision Insurance - Teammate Assistance Plan - Tuition Reimbursement - 401k with 50% match up to 6% of your annual pay - Paid Time Off - Company Paid Holidays - Paid Volunteer Time - And more! Pay $85,000 - $95,000 annually
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Assistant Operations Manager
Saco, ME - Operations
