Assistant Manager, Service Delivery Support

Assistant Manager, Service Delivery Support The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $97,552.00 - $156,083.00 Scheduled Weekly Hours: 40 What You'll Be Doing Assists the department manager with the operations of the Service Delivery Support team. Provides division support through reporting and analytics, project management, managing key business systems and hardware, vendor relationships, and process improvement and automation. 37Provides day to day support for team responsible for identifying and implementing business process improvement and efficiencies that support the branch division business performance and help drive innovation throughout all Member facing channels.37Ensures proper maintenance and operation of key business support and decision systems. Coordinates with internal and external resources to resolve any issues and to upgrade systems as appropriate. Maintains in-depth knowledge of credit union software and branch hardware in order to understand existing functionalities and impact of potential changes.37Provides division support through reporting and analytics. Ensures that standard reports are created and distributed according to predetermined schedule.37Maintains strong relationships with systems/process vendors; negotiates contracts and oversees compliance to contract requirements.37Oversees the analysis of current business systems and processes in order to provide automation and process improvement recommendations. Assists in implementing approved actions.37Assists with division initiatives and projects. Conducts preliminary research for project requests. Defines project scope and objectives, identifies stakeholders, coordinates resource allocations, conducts testing and documents progress in accordance with organizational project management requirements.37Acts as a liaison for business unit projects as it relates to testing. Works directly with appropriate business units to understand project concepts, objectives and score. Coordinates resource allocation, provides project support and documentation37Provides divisional support for the opening, closing, relocation, and remodeling of credit union branch locations. Work with project management, Facilities and vendors to ensure project completion and follow up.37Builds consistency and operational excellence across division business units. Critically evaluates information gathered from multiple sources and reconciles conflicts to ensure accuracy of information.37Evaluates operating procedures and policies and makes recommendations ensuring the highest levels of Member service, productivity and internal control.37Facilitates communication between IT, business units, and the branch division by ensuring the timely delivery of relevant updates, information, and action items, ensuring alignment and prompt follow-up as needed.37Provides change management support to ensure that projects and processes affecting the branch team are implemented with a positive impact on team performance37Reviews and evaluates divisional projects to assess alignment with organizational goals, prioritizes based on impact and resource availability, and oversees implementation to ensure successful execution and timely completion.37Assists the department manager in developing and promoting team growth by fostering a collaborative environment, providing guidance, and identifying training opportunities. Contributes to the creation and oversight of the department's business plan, ensuring alignment with the Credit Union's strategic goals and objectives for continued growth and success. Additional Job Functions 37Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling teammembers.37Helps establish, communicate and achieve the Credit Union's goals and standards, ensuring these are fully communicated to and understood by all department teammembers. 37Identifies areas to streamline department and Credit Union operations. 37Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises teammembers.37May act in the capacity of the Manager in their absence.37Performs other duties as assigned37Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions. Qualifications 37High School Diploma or GED required37Bachelor's Degree in a related field or equivalent years of experience required373-5 years of prior functional experience required371-3 years of prior management experience (i.e. management or lead role) required Knowledge, Skills, and Abilities 37Lead the evaluation and coordination of new vendors or solutions by conducting thorough assessments, gathering requirements, and managing the RFP (Request for Proposal) process to identify the most suitable options. Provide recommendations based on cost, functionality, scalability, and alignment with organizational needs and goals Preferred 37Proficient in analyzing and interpreting various reports across multiple platforms (e.g., dashboards, paginated reports, Excel) to evaluate key performance indicators (KPIs) and other critical metrics, with the ability to clearly present findings and recommendations to decision-makers and leadership Required