Full Job Description
This role leads the implementation and delivery of cybersecurity tools and services across internal teams and external partners. It ensures effective day-to-day service operations, provides hands-on support, and proactively manages risks and issues.
The position drives continuous improvement by identifying operational gaps and implementing security enhancements. It also manages cybersecurity projects end-to-end, including scope, timelines, and stakeholder coordination.
In addition, the role contributes to developing and scaling new cybersecurity services while supporting team growth through hiring, onboarding, and capacity planning.
Essential Functions:
• Security Engineering : Lead implementation of cybersecurity tools and services. Provide guidance on best-practice configurations, and coordinate technical clarifications with partner companies.
• Service Delivery Oversight : Oversee day-to-day cybersecurity service delivery across internal teams and external partners, providing hands-on guidance as needed and proactively escalating risks or issues.
• Quality & Operational Improvement : Identify service delivery and operational improvement opportunities. Support and drive implementation of security enhancements.
• Project Management : Lead and coordinate cybersecurity projects end-to-end, managing scope, schedules, risks, and cross-functional dependencies.
• Service Development & Growth : Collaborate in the design, development, and launch of new cybersecurity services, with the expectation to grow into a lead role responsible for service rollout, delivery, and scaling.
• Team Building and Capacity Management : Support hiring, onboarding, and retention efforts in collaboration with recruiting and sales teams to build and maintain a skilled, motivated cybersecurity delivery team.
Requirements
Minimum Qualifications
• Bachelor's or Master's degree in computer science, engineering, or a related field (advanced degree preferred). CISSP, CISM, or equivalent cybersecurity certification plus.
• Minimum 2+ years of experience in cybersecurity or IT leadership, with a proven track record in team leadership, strategic planning, and managing customer expectations.
• Hands-on experience with security engineering, including cybersecurity tool implementation, deployment, operational support, and service delivery across internal teams and partners.
• Solid understanding of cybersecurity frameworks, and continuous improvement methodologies such as PDCA and Root Cause Analysis (RCA).
• Organizational, communication, presentation, and negotiation skills, with the ability to clearly convey complex technical and risk topics and influence stakeholders.
