Minimum 3 years of related experience in operations management.
Bachelor's degree preferred but not required.
Proficient in organizational and detail-oriented skills.
Strong communication abilities with a collaborative mindset.
Familiarity with client experience enhancement.
Passion for the heritage and products of CHANEL.
Responsibilities
Oversee all operational functions including inventory control and facilities management.
Collaborate with retail operations to implement strategic initiatives for efficiency.
Lead and coach operational staff for optimal performance.
Create a positive work environment promoting diversity and teamwork.
Act as the expert on Standard Operating Procedures and tools for the boutique team.
Manage project execution while driving initiative and innovation.
Assist in budget management and forecasting expenditures.
Benefits
Dedicated paid time off for wellbeing and a Wellbeing fund.
Family and caregiving support including parental leave and fertility help.
Generous vacation, holiday, sick, and volunteer days.
401K with additional incentives.
Comprehensive healthcare benefits including medical, dental, and vision.
Life and disability insurance, as well as commuter benefits.
Full Job Description
Assistant Manager, Operations, Boca Raton
About the role:
We are looking for an Assistant Operations Manager who will assist in overseeing the operations function within the boutique. They are the expert on all Standard Operating Procedures, systems and tools and ensuring the smooth running of operations to enable the ultimate client experience. They will work closely with the Operations Manager, along with the Boutique Leaders by imparting critical business knowledge.
What impact you can create at CHANEL:
Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Alterations, Facilities Management, Security, Resource Planning/Staffing, Compliance, and Expense Management
Collaborate with Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency
Lead all operationally aligned staff, coaching, and inspiring the team to deliver flawlessly
Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team
Leading a team through various projects and taking initiative
Assisting in managing the budget and forecasting expenditures for a multi-faceted Boutique
You are energized by:
The history and heritage of The House of CHANEL
Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment
Building collaborative partnerships and relationships
Fostering a meaningful client experience centered around inclusion and connection
Being comfortable in the middle of complexity and ambiguity
Creativity and innovation by testing, learning, and taking new risks
What you will bring to the team:
Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Foreign language skills are preferred but not required
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
Minimum 3 years of related experience
Bachelor's degree (preferred)
Ability to lift 15 lbs.
A flexible schedule with the ability to work late nights, weekends, and some holidays
Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
The anticipated base salary range for this position is $70,200 through $106,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
About Chanel, Inc
Chanel is a French luxury fashion house that was founded in 1910 by Coco Chanel. The company specializes in haute couture, ready-to-wear clothes, luxury goods, and fashion accessories. Chanel is known for its iconic Chanel No. 5 perfume, the Chanel suit, and the little black dress. The company is privately owned and has a reputation for exclusivity and high-end luxury products.
